[Resolved]  Airtel — Account issue - Customer ID - [protected]

Address:

South Delhi, Delhi

Team,

I would like to raise a concern regarding my account([protected]). Just recently I noticed that extra charges for movies and topups have been charged which was never ordered by me.

Below are the movies which has been charged on my account-
02/03/2013 Bisaat Rishton Ki Hindi Rs20 NORMAL NRC OPEN TAXABLE PPV 20
01/03/2013 Dabangg 2 Hindi Rs50 NORMAL NRC OPEN TAXABLE PPV 50

I never ordered these movies. Please provide relevant evidence to prove that I ordered these movies and the same were delivered to my account.

Also below topups were not ordered by me and have been charged on my account-

Cine Lite Topup July-12 Channel List
Super Kids Topup July-12 Channel List
Explore world Topup July-12 Channel List


Please advise why these have been charged on my account without my consent?

I am highly unsatisfied with the service provided by your team. And this is one among the many bad experiences with your AIRTEL service. I have in the past contacted your team for many other issues and from experience I have little confidence that my concerns will be addressed properly.

Please provide a COMPLETE list of transactions with all details in a reply to this mail. I need to check every transaction as I have very little confidence in your service now.
Hope I receive a satisfying response for my concerns.

Thanks,
Vibins,
Phone : +[protected] (Australia)