Airtel — Activated an offer without my confirmation and troubling me in deactivation of the same

Avinash Veleshala

from Hyderabad, Telangana

Address:

Warangal, Andhra Pradesh

Hi,

I am Avinash Veleshala (Mobile no: [protected]) facing a trouble with Airtel service provider and their customer care executives. Due to the network issues at my work area I have sent a message for MNP in May 2012 but later because of few unavoidable circumstances I am unable to change for other network. In the mean time I have received a call from Airtel Customer Care executive and she said that we are the privileged customers of Airtel and they don't want to lose us. So they are ready to activate an offer and the offer details are: local call cost: 30ps/sec, national call cost: 1.2 and 1.5 ps/sec and she gave me some code to activate this offer for my self. I said I am not interested with any kind of offers and she disconnected the call thanking me. But to my surprise that offer got activated on my mobile without my intervention and when I called Customer care executive he said that this is a trial offer for 30 days and you will be charged 1 Rs/day as the rental after 30 days. I asked him to de-activate it but he is saying that he don't have that permissions to deactivate and he is blaming me completely saying that they don't activate any kind of offers without customer's permission. I have called them many times and the response is the same. sometimes they are asking me to stay connected and will transfer the call to their higher officials. But again to my surprise they are disconnecting my call in a minute or two. Hence there is no kind of reply from these people and I got vexed with this kind of behaviour of Airtel Customer care executives. Request you to please help me in proceeding further.

Thanks,
Avinash Veleshala
[protected]

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Prakash S. Desai

from Mumbai, Maharashtra

Airtel — Regular Deactivation of Services without confirmation.

Dear Sir / Madam,

My name is Prakash Desai, I have Airtel Postpaid Mobile connection vide Mobile No.[protected]. I have Activated Call Conference on My Mobile various times, But Call conference service is de-activated Many times by Airtel without prior confirmation. I am literally fed up by this service, I am Privileged customer of Airtel since 2001-02, but I have surrendered My Previous Airtel Mobile connection due to this third grade service. You can check my Track Record for my Previous Mobile No. viz [protected]. The same problem was faced by me with my earlier connection. I thought there is Problem with that Mobile No. and therefore I surrendered that old no. and had taken this new connection since february, 2008 assuming that there will be no trouble with this New Number. But Still there is Problem with Airtel, I think they are not at all interested in Customers Complaint or they might willfully doing this Practice of troublling the Customer.

I have again recently given request for activation on Call Conference Facility on 1st of August vide reference no.[protected] and again the request for activation of said service is given on 06/08/2008 But till date the service is not activated on my Mobile.

I also wish to inform you that I am Holding 4 Prepaid connection of Airtel in my Family.

I hereby request you to guide me what to do in this matter or should I switch over to other Service Provider alongwith my Other Airtel Connections in Family.

Please suggest.

regards,

Prakash Desai