[Resolved]  Airtel — Activation not yet done(even after 16 hours)

Address:

Bangalore, Karnataka

I am staying in Jeevan Beema Nagar. I had applied for the Airtel DTH on 28-Mar-2013 in the night through online payment with 2 months free subscription(Rest of India -Rs295/- Pack).They had come to install the Airtel DTH on 29-Mar-2013 around 6:00PM in the afternoon. They had installed and told me that activation will take around 30 minutes. Around 9:30PM when we came back, the Airtel DTH was still not activated. I called up and asked why hasn't it been activated yet. He gave me the Number of someone in the Acivation department. I called up and the Activation Dept. guy told me that he is checking my case only and activation should be done by 10-15 minutes. after another half an hour called up and he said another 15 minutes. This continued till 11:00PM. After that he stopped picking my call or was directly cancelling the call. On 30-Mar-2013, at 6:30AM in the morning I tried calling again to the Activation Dept guy, as yet the DTH was not activate, but he didnt pick up the call. So, I thought I will call the Airtel Customer Care and register a complaint. When I called the Airtel Customer Care and tried to log the complaint with my account Number([protected]), the Customer care was giving an automated reply that "The Number is incorrect". I had gone to the Airtel office at 9:30AM again and there I came to know that the very honoured DTH Personnel doesnt come before 11:00AM. I am just irritated. If there was a problem. What the hell is their problem in just telling the customer that the activation will take sometime(around 24 hours), at least I won't be continuosly running around everybody.

First Time I could get hold of a person was at 30-Mar-2013 11:10AM. ANd then they are informing me that the Activation takes 72 hours. What kind of harrasment is this of the Customers?