[Resolved]  Airtel — Adjustment of bill

I have been using this Airtel number ([protected]) close to 2 years. In January'2012, I had made an overpayment (Rs 12488 instead of 1248) which was being adjusted in the subsequent bills. The problem started when I changed my bill plan almost a month back (Earlier A/C no: [protected]; Present A/C no: [protected]).

When I received the message regarding the bill, there was no mention of it being adjusted with the outstanding amount. I then called up the customer care number and registered my complaint. It was of no avail.

I then called up again on 13/08/2012 and talked to the floor supervisor Majid Rashid (complaint no: 4528410) and I was assured that the problem would be sorted out as I still had Rs 4148.90 outstanding to my credit. This was of no avail either and I kept on receiving calls from your company asking me to make the payment or risk being disconnected.

I again called up 121 and talked to Mr Vijay Singh, explaining the whole scenario once again. This didn't work either and i kept receiving the same calls, asking me to pay up.

I called up again (20/08/2012)and talked to Mr Dinesh Kumar (complaint no:[protected] explaining the same story once more. I have been reassured that my problem would be resolved and my bills adjusted against my outstanding amount.

Then I mailed my problem to their nodal office on 21/08/212 and I received a call from them that it would be sorted out. But despite everything, I have been receiving SMS and phone calls to pay up. This despite the fact that I have Rs 4148.00 deposited with Airtel.

I hope someone listens.