Airtel — against airtel that i got large amount of bill

SUK0099

from Patiala, Punjab

Address:

Patiala, Punjab

M-[protected]

I want to register a complaint against airtel that i got large amount of bill Rs 429 and when i called airtel customer support, they told me that we have changed your plan and free msgs are not allowed on other numbers and you can send msgs to airtel only. Its a pwd plan. And without any information given to me, how can they change the plan. When i talked to tham, they said that they sent me a sms regarding change of plan but i have not recieved a single msg from airtel. I have more connections running under same address and same
But on all the numbers, i had not recieved any msg.
I just want to say that either airtel should waive off the extra charges made by tham without informing me or i will not pay the bill and will disconnect all the numbers.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (SUK0099),

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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