[Resolved]  Airtel — OUTGOING PROBLEM

Address:

Agra, Uttar Pradesh

I am using AIR TEL PREPAID CONNECTION # [protected] AND [protected] under Zodi plan from last 5-6 years. In the month of NOV I give a application to cancil ZODI plan and give me the ordinery facility for both #. After many visit to AIRTEL AGRA office they ended ZODI plan but in it one # [protected] is working fine but with # [protected] I am facing problem in OUT GOING CALLS. I AM UNABLE TO MAKE OUT GOING CALL FROM LAST ONE MONTH. I visit AIR TEL AGRA OFFICE MANY TIMES. I write e.mail to [protected]@airtelindia.com

Yesterday i recive a phone call from AIRTEL COUSTOMER CARE and he say go to AGRA AIRTEL your # will ok today. I go to AIRTEL vijay nagar Agra office in such cold weather. When I tell him my problem His first ans "THE PERSON LOOKING THE SERVICE IN NOT IN THE OFFICE COME TOMORROW" when I tell him that I recive a phone call from AIRTEL coustomer care then I come here his ans " THERE IS NO CONNECTION BETWEEN US (AIRTEL SERVICE) AND COUSTOMER CARE COME TOMORROW. I again reqest him I come from 15 km My office is 15 km from your office and it is very difficult to come 15 KM In cold wearther his Ans : Your office is in Agra 15 km is not to far come tomrrow. When I shout on him that I am comming from last 2 months then he say ok sit for 15 min. After 15 min that guy come out from office and told I cant solve the problem go to another AIRTEL office behind SHREE RAM CINEMA and purcahse a duplicat sim. I GO there and I purcahse a duplicat sim in 25 rs. That guy told me that after 24 hr sim will activate. Today afternoon this sim activated and i am receving incoming call but when i try to may a call it is not working. YESTER IN 4 DIGRREE TEMPRATURE I TRAVEL 35 KM . This is my only bussiness # and due to this I am facing big problem in my bussiness. NO ONE IN AIRTEL OFFICE HEARING MY VOICE. I AM REQUESTING PLEASE TAKE A ACTION AGAINST AIRTEL to solve my problem