[Resolved] Airtel — Abuse

rakeshjke

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

I'm receiving phone calls from Mobile Number [protected], posing that he is from debt collection agency from Delhi for out standing airtel land-line bill. (THE LINE FOR WHICH THEY ARE CLAIMING THE OUT STANDING AMOUNT IS BEING DISCONNECTED A YEAR AND HALF AGO AFTER FULFILLING ALL DUES.) The person on the phone is using abusive (Vulgar) language and threatening of lodging FIR.

This is really annoying and scary for woman at home. I'm trying to contact airtel regarding the same issue but nothing is happening. As a service providers it is moral responsibility of all mobile companies to do something to stop this nuisance.

regards,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Francis

from Mumbai, Maharashtra

I had called Airtel customer service on 2nd January 2009 in regards to charges deducted from my airtel account for the month of December 2008. I was complaining regarding the charges for the service that I had not subscribed. The Airtel Representative named "wasim" was not co-operative at all and was disputing me with the charges and accusing me that I had not called on time to claim for refund and giving me all set of misinformation. I then asked for his supervisor. A floor supervisor (team leader) by the name "Nilofer" attended my call. I overheard the previous representative started abusing me back of the headset. That made me furious.

The representative "wasim" was not co-operative and was very rude and abusive in nature... I asked the Team leader " Nilofer" to escalate the matter. She assured me that she will report this for the upper management. But, I doubt.. The complaint number is [protected] given by the Team Leader "nilofer" The airtel customer service is the worst. This kind of this happens every time I call them. They are not undestable and very rude at times...

I don't understand on what basis do AIRTEL MANAGEMENT HIRES THESE KIND OF PEOPLE.. IT SEEMS THAT AIRTEL COMPANY IS SHINING FROM OUTSIDE BY FROM INSIDE ITS MANAGEMENT IS VERY POOR AND DISGUSTING..