[Resolved] Airtel — Airtel Cheating & Betrayal Of Trust by Its CCE | |||
I am an old customer of Airtel for last 10 years[protected]. Due to long absence from India, I got my this no. closed. Upon my return in October 2012, I asked them if they can give me same no. but customer care people said that I will have to wait since port is not available. After many calls for almost a month, I got a call from Mr. Sandeep[protected] & [protected]) who suggested to provide similar number[protected] and sent a field boy to collect Rs 500 and fillup the form. The next day when his boy arrived, I got a call from airtel for giving 41631924 within 2 hours. I told Mr. Sandeep about this and he said its and eye wash. Upon insisting to come back next day, coz I wanted to give time to old no guys, Sandeep advised to give the money to filed boy since he was already at my place. Sandeep told me that he will return the money in case my old connection gets activated. Surprising, old no guys worked diligently and old no started the same afternoon. I informed Sandeep, and his promised to send back the money. He lied and cheated, in fact he completed and signed the form and forwarded it for new connection. I was shocked to get first paper bill in which there were lots of discrepancies. Since then nobody is responding, answering. I have contacted all the concerned Grievances, Appellate, 121, but they have chosen not to read thru my complaints emails and all responses advise me to request for closure of the account thus making me liable to pay 2 bills along with my Rs. 500 adjustments. I have suffered a loss of Rs. 500 I have received 2 bills One bill is paper bill with customer's details discrepancies 2nd bill is ebill, where few of the discrepancies have been corrected based on my old no. I never authorized or supplied any information regarding this I want my Rs. 500 back & wish to have a proper investigation into this episode by Airtel or high managers of Airtel about this Sandeep and lower clerical staff of airtel on how or why they fill up details of the customer and with their sweet trustworthy talks, betray a consumer. Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Verified Support Feb 17, 2013 Airtel Customer Care's response Namaste(amma.ji), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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