[Resolved]  Airtel — airtel cheating customers

Airtel — Cheating regarding 3G services

Hi,

My airtel number is [protected] and i am an airtel postpaid customer for the past 10 years.
On feb 2011, i enabled the 2GB free 99 rs GPRS pack and i was very happy with that.
In between i checked my unbilled amount and i was shocked to see an amount of 5000 rs+.
Immediately i called up the CSR and enquired about this amount. He gave a funda saying that
it is a volume based amount charged at the rate of 30 paise per 20 kb and it would be completely discounted during the billing cycle. In the end i got a bill of around 1000 rs which was my average bill for the past so many years.

Then on April 20, 2011 one of the CSR's called me and started explaining about the 3G 100 MB free plan.He told me that after 100MB i would be charged at 30 paise per 20 kb. He asked me to send an sms to activate that. I sent an sms to activate that. Immediately later i changed my mind and called up the CSR. Someother person this time received my call. I asked her to deactivate the 3G services. She checked and told me that as i have sent the sms 5 minutes back, the plan is not yet activated and hence would not be activated. I repeatedly expressed my concern regarding this, but she assured me that it would not be activated.

I continued using the internet services and on 25th May i was shocked to see an sms saying that around 9700 was charged for the period April- May 2011. I immediately called up the CSR to check out. She told me that i was charged as per the 100MB 3G plan and because i have utilized 600 MB's the other 500 MB's were charged at the rate of 30 paise per 20 kb. I explained her saying that i never wanted 3G and was using the internet services all the way thinking that i am using 2G. I never got any message from April 20 till the generation of this bill saying that i am using 3G services nor was there any kind of
indication on my device. She was not able to answer my queries and the only thing she did from her side was the deactivation of the 3G services based on my order. I kept calling the CSR's many times asking the reason for this blunder and also asking them to waive of this 3G billed amount.

Then i wrote a mail to [protected]@airtel.in and explained him the situation. But there i did't get any help. He started teaching me the mathematics of the number of kbs multipled by the paise and hence the amount charged was correct. He never replied to my question as to why were the 3G services enabled when i had repeatedly told the CSR that the 3G services should not be enabled. From him i came to know that my 2G plan was deactivated and the 3G plan was activated on the 22nd of April, 2 days after i asked them not to activate the 3G plan. But the nodal officer kept telling me about the mathematics. He acknowledged about me having a discussion on the 20th of april regarding the deactivation of the 3G services, but said that the CSR has sent me the steps to deactivate the 3G. I never got any steps regarding the deactivation of the 3G and was verbally assured as mentioned above that 3G services would not be activated. When they can deactivate the 3G services as they did on the 25th of May based on my verbal request, why were they not able to honour this when i asked them not to activate in the first place on the 20th of april?


Why on earth, the 3G plan was enabled in the first place? After my 3G plan was forcibly deactivated on 25th May, i started getting the sms's on my 3G usage for the dates 22nd, 23rd and 24th May. Why were these sms's not sent from the period of 22ndApril- 24th May when airtel was cheating and looting me? Even Airtel software systems are designed with the intention of cheating the customers.

For the past 2-3 days i am disappointed and frustrated and have spent so much time explaining this problem to the CSR's and the nodal officer. Because airtel has invested lot of money in 3G services, they are finding new ways of extracting them from the common man.

I request somebody to help me out regarding this issue as i feel that this is the right channel.


Thanks & regards
Nagraj

Hi,

I certainly know that lot of other people are facing these kind of problems and are feeling cheated. I request them to reply to this thread. We can't fight companies like airtel in isolation. Let's fight them together. My email id is [protected]@yahoo.com. Let us form a group and fight them together.

Thanks & regards
Nagraj

Hi,

I already got a call from Airtel Customer Service team in Delhi and he clearly told that he can't help me in this regard. He kept saying that whatever Airtel has done and charged me was a valid scenario . He was saying that every customer gets an sms whenever any service is activated or deactivated. I clearly told him that i never got any sms regarding the activation of 3G services. Also he was never able to answer me as to why 3G was activated when i had told the CSR not to activate 3G. I feel really helpless and cheated.

Thanks & regards
Nagraj

Hi All,

The people from airtel are saying that the complaint has been resolved. As a rountine call, they keep calling and then defend their and their company's actions . Talking to anybody of them is useless and doesn't help in any way. They kept teling me that i have to pay the billed amount of 9700 even in spite of me repeatedly saying that i dind't want 3G services. They told me that i would have got an sms telling me that 3G services got activated. I ask them why did they activate 3G services when i repeatedly told them i didn't wanted that service. And in fact i dindn't get any sms regardng acivation of 3G services. The only option left in front of me now is to go to the media and expose this and also send a legal notice to Airtel.

Nagraj

Airtel has not provided me with a individual dish/receiver when initially purhased the connection though they charged for it. I was given multi mode connection and when I moved out of that apartment I don't have dish/receiver with me for installation. Customer ID: [protected]

By my ill fate I am one of your digital tv customer having active
connetion but do not have luck to watch TV because I am using Airtel.
When took the connection, I was residing in apartment where it Multi
Mode connection so I did not get the individual dish though I have
paid the entire amount. Now that I moved to a new residence which do
not have the multi mode option, I put in a request for reinstallation
and dish that need to be provided free of cost. Unfortunately my issue
still open even after raising many service requests technicians differ
on that and they want me to pay for the dish. I called your nodal desk
and I got a VERY COLD response and I can say it is the
most-uncustomercentric attitude I have seen. WHEN I OPTED FOR A NEW
CONNECTION, I PAID FULL AMOUNT for STB, DISH and the package. Why
should I pay again?
By my fate I am one of your digital tv customer having active
connetion but do not have luck to watch TV because I am using Airtel.
When took the connection, I was residing in apartment where it Multi
Mode connection so I did not get the individual dish though I have
paid the entire amount. Now that I moved to a new residence which do
not have the multi mode option, I put in a request for reinstallation
and dish that need to be provided free of cost. Unfortunately my issue
still open even after raising many service requests technicians differ
on that and they want me to pay for the dish. I called your nodal desk
and I got a VERY COLD response and I can say it is the
most-uncustomercentric attitude I have seen. WHEN I OPTED FOR A NEW
CONNECTION, I PAID FULL AMOUNT for STB, DISH and the package. Why
should I pay again?

AirTel — 3G cheating

I have recharged @ Rs250 to my airtel number [protected] for 3G. But now i am getting only EDGE connectivity of about 20-30 kbps. Before this recharge it worked correctly and i got 3G speed connectivity for a mont. But after this rechrge of Rs 250 for 1GB i am getting only EDGE connectivity. I tried to a customer executive in kollam,kerala and he is not helping me
My contact number is [protected]

Namaste Adithya,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Adithya,

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Adithya,

We would like to inform you that your concern listed 16 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33