Airtel — Airtel DTH and HD Recorder installation not done after 4 weeks of payment | |||
My Airtel DTH customer ID [protected] was paid Rs.5990 through credit card transaction ID 19427842 on 12-April-2012. The agent from Airtel Preeti promised to deliver DTH installation with HD Recorder in two weeks time. After more than two weeks passed, I started inquiring Airtel. Recently I have been calling them 5 times a day. I am given a standard response that the installation department will call me in 10 minutes, which I never received a call. I know there have been poor supply of HD Recorder. However, the attitude by Airtel by providing a date for installation is very irritating. Have written emails to Airtel and the call centre supervisor but no response even after a reminder. Avoid Airtel DTH like plague. Subramaniam from Bangalore. Was this information helpful? | |||
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Airtel DTH — Airtel DTH HD not installed even after a week of Payment
I submitted my Information on Airtel website and then received a call from Airtel online sales partner Vriti. Executive on phone promised me with in 48 hours installation and activation.And after I made my payment no one bothered to call me and update me. Finally I dropped E Mails to all contact us addresses of Airtel given online. Few days later I received a call that i need to provide my bank transaction details. I did that and then again no one bothered to update me.
Few days later again I got a mail that our servers were down so could not collect data and bla bla bla. He told me that i will receive a Email regarding activation details so please follow the steps.
I did receive email and called up on helpline and after waiting for 5-10 minutes of HOLD operator asked me for my customer ID which no one provided me and I asked him from where i need to get customer ID . He said call your dealer. Now the sales guys dont pick phones.
Now where do i go about it ???
Airtel is no more a good service provider. With ever increasing customer list they have started acting as if customer doesnt matter.
Soon they will be worse than BSNL !
Sandeep
+91-[protected]