[Resolved]  Airtel / Airtel DTH — Request for Relocation of Airtel DTH connection.

Address:

Dehradun, Uttarakhand

I'm a customer of Airtel DTH Service. On[protected] i made a request to Airtel Customer care for relocation of the Airtel DTH from my present location to a new location where i had shifted on[protected] with proper address of both the places. A request id was generated bearing no 9319979 and time slot for deinstallation of the dish was alloted to me at 5.00 pm and was informed by the customer care executive that the service engineer so to say will give me a call half an hour prior to his visit.

Although when i booked the request i was not in the city, but since i was alloted the time at 5.00 pm and my family wanted to establish the connection as soon as possible, i rushed to the destination after a journey of 3 hrs by bus, but failed to found any service personal nor received any call. The day went on. The next day[protected] by 3.30 pm it was the dead line of the request made, i got a call from customer care executive enquiring abt the status of the call whether the request have been resolved. I informed that the request is still pending and i've not received any call from the service personel or centre of Dehradun, Uttaranchal. After the call i received an SMS from Airtel DTH stating "Dear Customer, request no 9319979 for wrong resolution (domino)" -- i couldn't understand the meaning of the SMS. Even on[protected] no response, finally i called customer care and enquired them about my issue but they failed to reply why the job was not done, when i asked for contact person and contact no of the higher authority of Airtel DTH to complain about the issue the cutomer care executive denied to give the no and name, after several calls i was finally forwarded to Mr. Subojit who inroduced himself to be the Sr. Supervisor and heard about the problem. The funniest thing was that even after three days the supervisor asked me that tell me the address from where the deinstallation is to be done and the address of the new location where installation is to be done, when i asked why you need this information again and again he told that the address is not mentioned in the request. This is nothing but simply airtel is cheating their customers by making fake excuses. I would rather like the senior executives or the key executives to hear the recorded conversation of the request id 9319979 on[protected] and every thing will bw crystal clear. I have been harassed by Airtel DTH service, from last three days i am runing from Haridwar to Dehradun to carry on my job as well as get the airtel dth connection relocated but the airtel dth service personel are sleeping they don't bother for their cutomers.

It is really shameful that a so called major brand is providing such a poor, irresponsible service is a capital city like Dehradun. If Airtel is providing such a poor and irresponsible service in capital city Dehradun that we can imagine what a kind of services they might be providing in other remote parts of the country. In short cutomers are being cheated by airtel.

Over and above i want my job to be done now without any service charge as a penalty and compensation from aitrel dth for the harrasment i have to face for relocation of the connection. If required i will move ahead for leagal actions through concerned authorities against airtel dth services for the harassment.

Sanjay Gupta
Cutomer Id - [protected]
Mobile No - [protected]