[Resolved]  Airtel — Airtel DTH refund for unsuccessful payment

May month I bought airtel dth, before buying I contact customer care for buying DTH, they send a mail with link for payment. Using the link I paid Rs2390 (for HD connection) on May 10th using my credit card. But the amount was unsuccessful and got some error on screen .but amount got debited from my account .I contact my banker and they said amount was claimed from shell on 11th May, So you can contact the merchant . On 11th May again I paid Rs 1840 and got new SD connection and my customer id : [protected]. I have registered a request (re no : DT[protected] from airtel website and they asked bank statement I sent it .after that no call and money also not refund so I registered a complaint on consumer court website and I got a call immediately and they asked to send a bank statement again and again I sent it around 4 times and they created a new complaint no[protected] and after that no response .till now amount was not refund and I explaining the problem (all most 5 to 6 persons) to airtel customer care. I have raised a compliant in consumer court website also .Still they are telling the same story like "Kindly allow us some time to have this looked into. Our team will contact you at the earliest. " Almost 4 month got over still the airtel team is working on this issue . contact :[protected]