[Resolved]  Airtel — Airtel money transaction failed but the money had not credited to my account

Address:Chennai, Tamil Nadu

I did a 2 transaction on airtel money using standard chattered credit card. but unfortunately both the transaction got failed and amount was debited from my account. I called the bank they gave the transaction number which was sucessfull. please find below the transaction number below.

1. [protected]
2. [protected]

Out of these 2 transation 1 reversal happened and my account credited. but the other transaction not credited.

kindly help me out in this

regard's
Kannan.A
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Dec 31, 2016
Complaint marked as Resolved 
Verified Support
Oct 23, 2013
Airtel Customer Care's response
Namaste Kannan,

This is with reference to your post dated 23 October 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments 

Comments

Namaste Kannan,


This is with reference to your post dated 23 October 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi,
The issue was not resolved. My contact is [protected]. Since I tried to load cash through airtel money I used the same above number.
Since am using airtel money, the account number and mobile number are same. [protected]

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