[Resolved]  Airtel — Airtel not following TRAI directive

Received SMS from Airtel stating that as per TRAI directive from 26-Nov-2012 I will be charged Rs 0.50 however I was still charged Rs 1 per sms.

After multiple follow ups, the charges were reverted. The nodal and appellate officers assured me that the tariff change has been done. However after few days I was again charged Rs 1 and this time they have refused to revert the charges. I have already escalated the matter and the Escalation team is looking into the same for a month now. I feel cheated that the right tariff is not being applied inspite of them confirming that there is a TRAI directive. It's been 2 months that I've been following up on this.

Attached is the SMS sent by them.

Seetha
m# [protected]