[Resolved]  Airtel — airtel providing false assurance

Address:

Bangalore, Karnataka

I had recharged my airtel number [protected] with 655 rupees unlimited 3G (3GB+unlimited at 80kbps) data plan with transaction ID [protected] ON[protected] AT 6:37PM after this recharge i used to get around 10 kbps download speed and 1 kbps upload speed later for the same i had reported it to your nodal desk and the issue was RESOLVED on[protected]. and i got 2GB of 3G data credited to my account after this 2GB was used up i was being charged.(FOR THE SAME REFUND WAS PROVIDED) where as i should get unlimited browsing at 80 kbps . NOW AFTER CALLING 121 CUSTOMER FOR HELP THEY ASK ME TO MAINTAIN MINIMUM BALANCE. IF I MAINTAIN MINIMUM BALANCE I EVEN THAT MINIMUM BALANCE IS DEDUCTED. I GOT A CALL FROM CUSTOMER CARE AND THEY INFORMED ME THAT THE ISSUE IS RESOLVED BUT WHEN I USE INTERNET I FOUND THAT THE ISSUE STILL EXISTED(AND 80kbps UNLIMITED benefit was not provided) . I have called customer care, supervisor,floor manager, nodal officer, Appellate desk for this issue but they provide false assurance and nothing else. On[protected] i had to get a call back from your Appellate desk BUT NO CALL WAS MADE and today when i gave a call to Appellate desk they promise to give a call back with in 1 hour but no call is being made from Appellate desk its been more than 2 hours my airtel mobile number is [protected] and ref number is CBDMO [protected] <i kindly request you to provide me with 80kbps unlimited browsing as per my plan benefit >