[Resolved]  Airtel — Airtel sent wrong bill of 4723 through the actual amount should be 704

Address:

Andhra Pradesh

I have tried to resolve the issue with Airtel first. But after 7 times talking to customer care executives, 5 interactions on Twitter, 4 interaction on Facebook, 3 online complaints on their site and 7 emails I have not received any concrete solution. So I have decided to report the error (or should I say fraud by Airtel?) Here. I had to spent lots of time and energy behind it for last 8 days.



Problem 1: Wrong data usage shown from 403airtelgprs.com:



I am an occasional data user and use it to check mail couple of times in a day while at office and occasionally check Facebook. At home I have wifi. Data usage for this should be less than couple of hundreds MB, well below the limit my bill plan has. However, to my surprise, I got a bill of Rs 4723 (Rs 7447 before various discounts, primary due to data usage which is ~Rs 6738 including tax ). Which is utterly false as data usage to access some mails and Facebook should be anything between 100 MB to 200 MB. I got a bill of Rs 340 for the similar usage during the previous month. Last month I was entirely on 2G but this month I switched to a 3G plan for couple of weeks and then returned to 2G plan as 3G did not work out. I keep on getting junk pop-ups from Airtel and looks like they are running some spam process in background. I found that the data was consumed mainly by 403airtelgprs.com even when the cell was in sleep mode. It shows heavy data consumption even I am at home and connected to wifi or I am sleeping (see the attached image). Bascially it shows heavy data consuptions for 24*7. In reality I use airtel data service for a few minutes in a day. 403airtelgprs seems to be a spam process triggered by airtel which show consumption of data even though the user is not using it (It shows heavy data consumption 24 hours in a day). It looks like many other users are also facing the same issue as seen on this forum.



Problem 2. Bill is more than the credit limit:

My credit limit is Rs 1300. So they should have stopped once the bill reached the amount (even after they wrongly attributed the bill). However they did not. They even ignored the TRAI guideline of informing users once the bill amount reached 80% of the credit limit. It is ironic that they have set a credit limit, wrongly billed way more than that amount and now asking that money even if the bill should be below Rs. 704.

Disputed Amount: 4019