[Resolved]  Airtel — Airtel's Fraudulent action : Airtel charged me Rs.799 + taxes for unwanted activation of smart byte without prior information.

Address:

Chennai, Tamil Nadu

Dear Sir / Madame ,

Please find below my Broadband Details ,
Name : Musthafa
Air-tel Number : [protected]
Billing Cycle : 11/03/2012 to 10/04/2012

ON 1/4/12 at 1:30pm smart byte plan was automatically activated to me ( Smart byte 20GB - Rs.799/- ) .

# I came to know about this on 2/4/12 and called 198 customer care and spoke to Kadir and asked him to deactivate it ASAP , told him its not activated from my end. without taking a complaint he asked me to send a mail to 121 .

# I did send a mail to 121 on 2/4/12 at 9:23pm with my unbilled usage attached where i had 19.66GB left and asked them to deactivate it and mentioned that its not activated from my end.

# I got a reply mail from Bharath Kumar ( Customer care executive ) on 2/4/12 at 11.55 pm and he asked me to revert the post generation of forthcoming invoice to process on this concern regarding Smart-byte and charges for the same.

# I forwarded the unbilled usage on 12/4/12 at 2:14pm ( after the bill generation for that bill cycle )where my unbilled usage left was 16.12GB. I've consumed 3.88GB on the smart plan which was compulsory , without that smart plan my speed will be reduced to 256MB as per my existing plan but still i would be able to use Internet. I did the same and consumed 3.88GB . I requested them to do deduct smart byte charges from my bill.

# I received a reply from Revathi Eashwar rao ( Customer Service Agent ) saying

" We would like to inform you that, as per the invoice dated[protected] the DSL charges of Rs. 799/- has been charged towards the smart-byte charges. As you opted for 20GB on 01-APR-2012. Hence, the same is charged in the bill and there is no adjustment applicable for the same. "

This reply from Revathi Eashwar Rao is her careless approach to this issue, if she would have gone through my E-mail statements and attachments she will have the clear knowledge about the issue and will understand that its not being activated from my side and from DAY 1 i was contacting their customer care to deactivate the smart-byte.

# Again i replied her the same along with attaching the followings on 12/4/12 on 9:56PM ,

1st attachment : unbilled usage on 2/4/12 at 8:30 pm.
( smart plan 20GB was activated automatically on 01/04/2012 at 1:30 pm and the above attachment was taken on 02/04/2012 at 8:30 pm with 19.66GB's left. )

2nd attachment : unbilled usage on 10/04/2012 at 11:26 pm
( bill cycle is from 11/03/2012 to 10/04/2012 , on 10/04/2012 at 11:26pm the left GB's were 16.12GB. )

I requested any of the senior team to handle this issue , because every time i mail this information , a different person is replying to it without any knowledge about the issue.

# Without any surprise Sreenivasulu Reddy CV (customer care executive ) again a different person replied to my mail on 13/4/12 at 8:52AM saying ,

" To address your current concern, we have raised a complaint regarding the 14285534 with the concerned team. For your reference, the unique Service Request number is <number>. Our team will be contacting you by20-APR-2012 06:30 PM with an update on the issue. "


Its really frustrating that when I'm addressing my problem to customer care, my issue was simply thrown here and there . I asked on the first time to raise a complaint instead your customer care agent told me to send E-mail and after all the E-mail conversations again they raise a complaint.
Every Time i mail with attached details and with clear information and when i receive a reply , it clearly shows that none of the replies didn't have an idea about the issue or complaint. so finally i asked their senior team to address this complaint which even can't be done and a complaint was raised.

I kindly request you to take action against this , this is the second time with Bharti Air-tel where i am being charged extra for unwanted activation. This is a fraudulent action and shows incapability of their poor customer service team that failed to address this issue and made me to file in CONSUMER FORUM.

I strongly believe that my issue will be solved only after i post in CONSUMER FORUM. This is my third post in CONSUMER FORUM and i already has two of my issues sorted only after i forward it to CONSUMER FORUM and not by Customer care and My all three issues are with Bharti Air-tel.

I kindly request you to solve this issue and I've all the supporting mails and attachments , which can be produced if needed.

Thank You

Musthafa
Mobile : [protected]
Mail : [protected]@yahoo.com