[Resolved]  Airtel — MY 8 yrs mobile no. has been deactivated by by local office as negative verification

Address:

Aligarh, Uttar Pradesh

DEAR SIR,

MY 8yrs mobile no.[protected] has been deactivated by local office OF BHARTI AIRTEL MOBILE SERVICES THEY TOLD ME THE REASON THAT YOUR ADDRESS verification IS NEGATIVE HOW THIS CAN POSSIBLE WHEN THIS NO I TOOK BEFORE 8 years as postpaid connection and after long time i converted it as prepaid.

below the copy of email i sent to the company customer care to resume the services and their reply to me.

To: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com

DEAR SIR/MADAM,

I AM TO INFORM YOU THAT, I AM YOUR CUSTOMER SINCE LONG AND HAD BEEN ENJOYING BHARTI AIRTEL MOBILE NUMBER [protected], YOU WITHOUT ANY INFORMATION INACTIVATE THE CONNECTION ABOUT 0NE MONTH AGO. ON INQUIRY IT WAS TOLD THAT ID PROOF REQUIRED FOR THE SAID CONNECTION AND I SUBMITTED IN YOUR LOCAL OFFICE AT ALIGARH U.P. BUT TILL DATE COULD NOT GET ACTIVATE THE SAID CONNECTION. THIS NUMBER IS MOSTLY KNOWN TO MY FRIENDS, RELATIVES AS WELL AS CUSTOMERS.

PLEASE CONTINUE THE SAME.

THANKS

YOURS FAITHFULLY

KHURRAM SHERWANI

AZAD NAGAR, DODHPUR ROAD,
ALIGARH, U.P 202001.

CONTACT NO. [protected]

REPLY

[protected]@in.airtel.com
Jan 25 (3 days ago)

to me
Dear Khurram Sherwani,

We understand from your previous e-mail interaction, expressing concern regarding the deactivation of your airtel mobile number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated on 01/12/2011, due to negative verification.

We regret that we are unable to activate the same number for you.

We request you to walk-in to any of the nearest airtel relationship centers with the below mentioned documents and purchase a new prepaid Starter pack for an amount of Rs. 49/- as per tariff plan.

Documents required are as follows,

Airtel Prepaid Enrollment Form (APEF) to be filled

Address proof

Photo ID proof

One Passport size photograph

Form 60/61

The new connection would be activated within 04 hours and the call charges are given below:

Local Calls: Rs.1/-

STD Calls: Rs.1.50/-

Local SMS: Rs.1/-

STD SMS: Rs.1.50/-

Please find attached the details of the nearest airtel relationship centers for your perusal.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,

ARUN KUMAR V
Customer Care
Bharti Airtel Limited