[Resolved]  Airtel — Can't get service reply

Address:

Ernakulam, Kerala

I am proud to being an airtel customer, I have been using airtel connection from my school life I had a lot of airtel SIMs but recently I have a complaint regarding with my network related. The problem is that when ever i tried to dial *121# then always only shows the responses “Please try after some time" this problem is since from 11/3/2010. I convert my number ([protected] & my Relationship number is [protected]) from prepaid to postpaid on this 8/3/2010, after that still now i can’t check my unbilled amount via *121*12#. I have already complaint about this several times. First time I have complaint about this (actually I don’t remember that specific date I think it was on 16 march or 17) then one executive said please wait it will be resolved with in the 48 hours, after 48 hours I have received an out bound call from airtel and said my registered problem has been resolved. But then after the problem continues then I again complaint on 19/3/2010 then one executive said wait till 24/3/2010 and I waited till 23/3/2010 evening and after that I just want to know about the back end process related my complaint i called to customer care then one executive said my complaint already resolved and closed and call transfer to concern department and they take another complaint about this and that reference number is 31533268 & said wait till 26/03/2010. I waited till 26/03/2010 and still my problem has been continuing. After all these I complaint one more time then they again extend 6/4/2009, and I got call backs even my problem is still continuing what can I do? Now I have one more problem that I told to customer care that I can’t connect complaint section (198) toll free. When ever I called after this every executive say please wait for some more days and not give particular days to wait. Will you please check and take remedies to this complaint this is my request.

The same complaint to airtel nodal officer (nodalofficer.[protected]@airtel.in ) and appellate.[protected]@airtel.in