[Resolved] Airtel — UNWANTED SERVICE ACTIVATION / UNABLE TO GET PAC | |||
I regret to inform Bharti Airtel that your billing section/customer care people are hopeless & one day will come when customers like me shall be helpless to leave Airtel. I don't have any option left. Airtel people started activating unwanted services without my consent on my number & I objected this routine excercise. In some cases they refunded the amount, but their attitude was negetive. At last I decided to Port my number. Now the problem is that I'm unable to get PAC from Airtel. They have blocked my number & I'm unable to send massage on 1900. Even they have blocked 198 customer care access on my number. I had complained for this calling alternatevly through 1909 but another problem " our system is not working call after 24 hrs" from last two days I'm listening the same voice. What to do with Airtel?. Summary of Problems: 1. Activation o[censored]nwanted services. 2. Unable to send MNP msg on 1900 & get PAC . 3. Unable to contact/call Customer Care through 198 4. When call through 1909, no solution find their system down, no help. I request Airtel to kindly look into the matter & let me free from Airtel by providing PAC. I don't have any faith in Airtel. Thanks! Rakesh K. Arora B.V. Bio-Corp Pvt. Ltd. Patvi, PO Jatwar, Distt. Ambala (Haryana) - 134 201 Mobile Number [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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Bharti Airtel — Charging for services unable to deliver
Yesterday, I spoke with Airtel customer care officer, after a long waiting in the queue, which is very usual for Airtel customers..... I enquired for NOP (Net Over Phone) services for my windows enabled Mobile handset and he provided me the required information and the plan details...I went on with the activation process and with no delay in the requested time they deducted specified amount Rs. 99/- from my balance.
Now today i got all the settings from them to activate it on my set..... after a few trials when i found nothing workable then again i spoke to the customer care center and then i got the shock of my life... they said on my handset it cant be activated.... and the money which i have paid for services will not be refunded or adjusted......
What the hell customer service people AIRTEL have...., if they cant provide me serices then why they have activated it and deducted from my balance.... ?
Is there anyone in higher management who is listening to complaints of customers and get the justice done....?
Hoping this site will help me....