Airtel — deduction of extra amount from last 35 on my special 5 number

Address:

Anantapur, Andhra Pradesh

dear sir,

I using this number from ([protected]) last five year this is the second time that air tel mobile charges were wrongly charging form my number in October 2011 first time it happens to then i contacted to customer care center they revert the wrongly charged amount to me.

From now around 35 days they are once again charging same call charges from them

as per the complaint that i have 1 special 5 number in my contacts as per conditions of the mobile service they have to charge 20 pieces / mint but from last 35 days they are charging as per the normal call charges as normal tariff.

i contacted to costumer care center around 15 times in this month to rectify my problem every time they are tell that we will rectify the problem with in 48 hrs of working days but till now it was no response from the air tel mobile center
those complaint reference numbers they are sending to me those i am attaching here for your information
(1.Thank you for writing to airtel. Your reference number is PR[protected] , we will get back to you in 2 working days.
2.Thank you for contacting airtel. Your request reference number is CFAFR[protected]
3.Thank you for contacting airtel. Your request reference number is CBDOV[protected]
4.We have received your request successfully. It will be processed within next 4 hours.
5.Thank you for contacting airtel. Your request reference number is RDREG[protected]
6.Thank you for contacting airtel. Your request reference number is CWRCH[protected])

from around November 20th i am charging wrong amount for special 5 number.

please i need to take action on the mobile services that they are charging wrong charges from us