[Resolved]  Airtel — INTERNET SPEED LESS THAN PROMISED

Address:

Mumbai Suburban, Maharashtra

I AM A CUSTOMER OF AIRTEL AND HAVE OPTED FOR A "IMPATIENCE Rs. 1799/- DSL COMBO @4MBPS LIMITED PLAN". IT IS A 4MBPS CONNECTION WHEREIN I PAY A FIXED RENTAL OF RS.1799/- PLUS TAXES FOR MY USAGE. MY ACCOUNT # IS: 15767212

I HAVE BEEN REPEATEDLY COMPLAINING TO AIRTEL OFFICIALS REGARDING THE SLOW SPEED OF THE INTERNET CONNECTION THEY HAVE PROVIDED ME. THE SPEED GOES TO A MAXIMUM OF 256KBPS.

THE PERSONS ATTENDING THE COMPLAINT IN MY OFFICE HAVE INFORMED ME THTA THE SAID PROBLEM IS BEING FACED BY OTHER CUSTOMERS IN OUR VICINITY AND THAT THE PROBLEM IS FROM THE BACK END FROM WHERE THE CONNECTION IS GIVEN.

THE AIRTEL OFFICIALS KNOW THAT THEY ARE NOT GIVING ME A 4MBPS CONNECTION AND ARE CHARGING ME FOR A SLOWER CONNECTION THE RATES OF 4MBPS. MOREOVER BY VIRTUE OF THE SLOWER SPEED I AM EXCEEDING MY LIMIT THERY BEING PENALISED FOR THE SAME THRU HIGHER CHARGES/BILLING.

THIS IS A "WILFUL MIS-REPRESENTATION OF FACTS WITH INTENT TO COMMIT FRAUD" FOR WHICH THE SAID COMPANY SHOULD BE PENALISED AND ALL MY BILLINGS BE REFUNDED.