[Resolved]  Airtel — Installation of Airtel DTH

Address:

Andhra Pradesh

References
Customer ID: [protected]
Airtel DTH: Airtel DTH with recorder; 2 months subscription; Installation free.
Location: Aparna Sarovar, Nalagandla, Hyderabad


This is to bring to your notice about Installation of Airtel DTH at my residence.

I am having issues with Airtel DTH from day one.

25th May 2011 - 30th May 2011
When i called Customer Care, I was clearly mentioned that Airtel DTH will have to be booked using Credit Card only. And that there is no option to make payments except using Credit Card and that too only on phone. When i insisted that i do not maintain a credit card anymore, Customer Care went to the extent of suggesting me to borrow from my friends / family, but clearly declined that no internet booking can be done. I was suggested to make cash payments also, and it would take 76 hours minimum to honour my request. However the agent did not turn up for collection, and later I was told that there is no cash collectoin facility in this area. I was regularly followed up for new DTH connection.

I went ahead to browse Airtel's website and realized that DTH can be booked online using NetBanking also!! Airtel's website is just not user friendly, it is equally confusing!! Due to this confusion, I ended up purchasing a subscription for South Mega pack for 12 months, instead of New DTH connection with 2 months free South mega pack. I ended up buying subscription without purchasing Airtel DTH connection.

Airtel's website allows buying channel subscription without having DTH connection!!

1st June 2011
Eventually, I made a transaction for Rs. 4750 without Airtel generating a Customer ID for me. It was a daunting task to convey Customer Care that i bought subscription without being a customer.

3rd June 2011
After several calls and with great persuasion, Ms Manjula - floor in-charge helped me generate a customer ID. I was required to register myself online using Registered Telephone number, but the subscription ID was not generated. After several attempts to customer care, it was explained to me that i need to recharge Rs. 140 to be able to get my Airtel DTH connection. I did the needful of recharging with Rs. 140 using my customer ID !!

4th June 2011
My transaction worth Rs. 4890 was now complete and I was eligible to get an Airtel DTH connection. During this whole phase, I had to go through the torturous journey of dealing & re-explaining my issue to each dumb customer care executive. I have spoken to Customer Care executives like Ashish, Lokesh, but mainly with Ms. Manjula. When i used to ask for these people in the morning, I was told that they have not yet come to office. In the afternoon, I was told that they are out for lunch. And in the evening, i was told that they have left for the day. No one called back even once, even after leaving requests for callback. I was finally assured that on Monday 6th June 2011, installation team will come in the first half and complete the installation.

6th June 2011
No one from the installation team visited my house as yet. If i want DTH connection, airtel technician named "CH Rajesh kumar" - Employee ID[protected], called up asking me to do the required wiring for DTH-recorder with the help of local electrician. And only then, he will come and do the honour of providing DTH connection.

7th June 2011
Another set of technician called up[protected] confirming that they will be visit the place at 3.30PM and complete the installation. Around 4 PM, I called up the technician to find out where he is, but either the phone was switched off OR out of coverage area.

At the EOD, i do not have Airtel DTH connection as of now - 7th June 2011

Thanks,
Anubha