Airtel — Activation o[censored]nsubscribed pack by Airtel

Address:

Solan, Himachal Pradesh

Dear Consumer Complaints Team,

Good Afternoon,

I am very much fed up from Airtel (Himachal Division), because i have contacted Airtel many times. I have made complaints on its website. Two times they have contacted me and assured that whatever amount has been deducted by Airtel, it will be refunded. So far they have not refunded it, that's why I am writing you, Please help me.........

My complaint to Airtel is:- I have taken no service regarding SMS Pack and they keep on renewing SAMA Subscription Pack and one SMS they are sending to me, which is:-

From AD-54321:-

You have been renewed for SAMA subscription service from Airtel. You have been charged Rs. 7.

Above message has been sent to me once again on 05/02/2012 at 11:13 hrs, same message on 28/01/2012 at 10:43 hrs and one message on 21/01/2012 at 16:49 hrs.

Regarding above grievance, i contacted Airtel, but no action has been taken by Airtel so far, while I have been satisfied by their customer care executives upon my complaints logged on their website. When i talked him they said to me "You might have pressed button/taken service", then we have activated this pack, while it was nothing so, in nut shell, I would like to tell you that they (Airtel) are be-fooling/cheating the customer and they are earning some money by this way.

One SMS was sent to me on 02/02/2012 at 11:14 hrs by 53636, which was:- You are subscribed for SAMA Pack, "You'll be charged Rs 7 on[protected] for renewal. To deactivate sms UNSUB SAMA to 53636, for more sms SUB HELP, sms @ Rs 3/- Unnecessary I had to send this sms for deactivating SAMA pack",

while i have taken no SAMA pack or any other pack, for which my Rs 3 got deducted from my balance also unnecessary.

Once again request to you. Please help me to get this problem solved as soon as possible.

I shall be highly thankful to you and your team.


Many Thanks in Advance !!

Deepak Varshney
[protected] (This is my Airtel Number Himachal Division)
Place: Baddi, Distt-Solan (HP), India