Airtel — BALANCE DEDUCTION AND AUDACITY OF CUSTOMER CARE REPRESENTATIVE

Address:

Bangalore, Karnataka

I got a recharge of 200/- on Nov 27 which i noticed had gotten over despite me making hardly any calls on Dec 1st. I assumed it happened because my internet recharge having gotten over.

So on Dec 1st i got an internet pack of Rs. 98 and a full talktime recharge of 333/- from the airtel website (www.airtel.in), at around 4.30pm in the evening. I have hardly placed any calls on saturday or sunday and this morning when i tried to place a call, i was told that my account balance was too low to place a call. Astonished, i checked my balance and it was a mere Rs. 20.80..

when i called up the cust care , they say my balance got deducted because the internet recharge accounts only for BROWSING and NOT DOWNLOADING. PLEASE TEACH YOUR CUSTOMER CARE THE BASICS OF INTERNET RECHARGES. When i told her that my APN is mobile office and not airtellive , she still refused to help me. and when i asked to speak with the superviser, she didnt do that either. On my insisting a lot to complain to you, she put me on hold and later said the supervisor is busy and would call me in the next half hour. When i asked her to register my complaint , she seemed reluctant. Then she said she will do it and that i will recieve a message.

NEITHER HAPPENED AFTER THAT.