Airtel — Balance issue

AirTel — Balance Issue

I have a prepaid connection of airtel ([protected]) taken few months back in April.
I always prefer to make a full talktime recharge.
Last month on[protected] I called to Airtel customer support and asked for full talktime recharge.Guy who attended my call, told that if I do a recharge of 499 rs. I will get full talktime. I confirmed thrice the same information with that guy because as per shopkeeper there was no such scheme available.
Guy assured me that definitely i will get 499 as talk time.
I immediately did a rcg of 499 and I just got 350 as talktime and 150 as local A2A talk minutes which I didnt want at all.
I called to Airtel customer support again and guy sais that this is a scheme in which u will get rest of the taltime in next 48 hrs.
I was not satisfied with that at all.I called next again and spoke to a supervisor.He filed a complaint and gave me a ref. no. [protected] and asked to me wait for 48 hrs for callback.I waited for 2 days but i didntget any call back. Then i called again on[protected] and guy told me that issue still has not been resolved and will take some time.
ThenI got busy in some personal issues and could call again for few days. I called on[protected] again and guy told me that I will get a call back on that day which never came.
Then I called at least 10 times but nobody tried to get to my issue or treied to listen at all.Sometimes they disconnected my call and sometime they put me on hold for 10 mins and then disc ed the call.I was very much fed by calling again and again then thsey simply barred my 121 and 198 so that io could call them back.
After few days I again called back for the smae issue and Guy put me on hold and didt come back.I got a CSAT for call which I filled as NO as i was not satisfied at all.Then after 3 days I got a call back from an outbound agent from the No. [protected]. He asked me why I have said no for the CSAT . I briefed him abt the issue.He assured me that he will investigate the matter nad will get me back.
Its more then thre weeks but I didnt see any call back.I called couple of times again but same results.
I am a very very frustrated customer and just will not rechrge the airtel a.c as soon as validity expires.
For u 150 rs is a small amt but for me its a huge amt. and just want my money back.
Its not my fault as i had consulted u guys before doing rcvg.
I[censored] cannot give 150 rs as talktime to somebpdy as free of costthen u dont have the right to waste cm's money as well.

AirTel — balance issue

i activated my message balance(rs. 63)on 24th march 2010 ,according to which i should be getting daily 500 messages free of charge uptil 1 month i.e, til 24th april 2010. But on 31st march 2010 and also from 9th april 2010 airtel is charging me for the messages i have been sending. talking to a customer care was of no use. the balance that has been deducted for the messages should be refunded.

Bharti Airtel — Issue with airtel DTH

Facing issue with airtel DTH STB since May 2011. No permanent solution is provided.
Technician comes restart the box and resolve it. Once warranty expired in Sep they are asking me to replace STB and pay Rs750.
STB technical issues was reported with in warranty period then why customer is being forced to pay for it.
I had multiple follow up with customer care and received rude behavior. Even my complaint no 14214767 was closed.
I am looking forward for your help.
________________________
Thanks & Regards
Yogesh Singh

Namaste Mr. Katta,

We would like to inform you that your concern listed 06 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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