[Resolved] Airtel — Airtel DTH Upgrade Offer | |||
Hey Guys, Never trust any promotional call from Airtel....This happened to me very recently. My Name is Manoj and My Customer id is [protected]. One day I got a call from mumbai saying that I can upgrade my existing STB with the HD STB by paying 2250 Rs. and that guy said I will be getting a recharge of worth Rs. 2000/- with this offer, He tried to convience me like any thing, He said ultimatly I am paying only Rs. 250/- for upgrading the normal STB to HD STB. I could not belive his words and then I called up the Karnataka sales guys, I fethed the number from airteldth.net. The tremendus thing is they have mentioned the karnataka's number but they are located at Hyderabad. I got a chance to speak to one of the executve, Her name was Soni and she conveyed me the same offer. I made the payment online and got the reacharge of Rs. 2000/- also as per their promise, The very Next day they deducted the same amount from my account and I was shocked. I called up customer care and they said the upgrade charges are Rs 2250/- not 250/- and I will not be getting any rechange free with this offer. I am still struglling with this issue and escalated to Nodal officers but they do not reply. I have spoken arround 8-10 diffrent people regarding the same complaint and they just deligate the responsibility to each other and If you try to call them, they wont even pick up the phone. If anybody knows the other escalation matrix plz let me know. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Mr. Rakesh,
I hope that 10 days is enough time to work upon any concern raised by customer and resolution should be provided during the same.
I have not hear anything from you in last 10 days. I just wanted to escalate this issue at high level,
Can you please share the id's of people, who can look into this matter, since none of the nodal officer is replying.
Regards,
Manoj
I hope that 10 days is enough time to work upon any concern raised by customer and resolution should be provided during the same.
I have not hear anything from you in last 10 days. I just wanted to escalate this issue at high level,
Can you please share the id's of people, who can look into this matter, since none of the nodal officer is replying.
Regards,
Manoj
Hi,
I am an existing Airtel digital TV customer. My customer id is : [protected].
My complain is, for last two weeks on my TV screen, a message is flashing as your account balance is negative….. after every 5-10 minutes around.
This is happening even after the recharge before 2 weeks. It is so frustrating that, it just don’t allow to watch any program of your choice and forces you to close TV set..
In this regard, I complained 4 times to customer care on toll free no. But problem still persists. There could be following reason of that:-
Your customer care people are technically so incompetent that they just can’t do it.
Your technology has gone out of your control completely & you are unable to solve this anyway.
Deliberately you don’t want to solve & want to punish your customer for being 1 day delay in recharging as you might be looking your net loss of around 5 rs or 7 rs which has made you mentally unfit to look in to the problem.
Every time they first give excuse that their network is failed now so they are unable to check the status. You call after 1 hour when network resumes. That indicates that they don’t have time to listen such stupid things from customer & wants to close the call ASAP.
Whatever is the reason. Now I want either to resolve this issue or admit that AIRTEL dth customer care is fully incompetent to resolve this issue and in that case return my last 300 recharge amount plus 2000 Rs of your equipment cost.
Shailesh
[protected]
I am an existing Airtel digital TV customer. My customer id is : [protected].
My complain is, for last two weeks on my TV screen, a message is flashing as your account balance is negative….. after every 5-10 minutes around.
This is happening even after the recharge before 2 weeks. It is so frustrating that, it just don’t allow to watch any program of your choice and forces you to close TV set..
In this regard, I complained 4 times to customer care on toll free no. But problem still persists. There could be following reason of that:-
Your customer care people are technically so incompetent that they just can’t do it.
Your technology has gone out of your control completely & you are unable to solve this anyway.
Deliberately you don’t want to solve & want to punish your customer for being 1 day delay in recharging as you might be looking your net loss of around 5 rs or 7 rs which has made you mentally unfit to look in to the problem.
Every time they first give excuse that their network is failed now so they are unable to check the status. You call after 1 hour when network resumes. That indicates that they don’t have time to listen such stupid things from customer & wants to close the call ASAP.
Whatever is the reason. Now I want either to resolve this issue or admit that AIRTEL dth customer care is fully incompetent to resolve this issue and in that case return my last 300 recharge amount plus 2000 Rs of your equipment cost.
Shailesh
[protected]
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I am very sorry to say that I have been promissed so many times in last two months that they will provide the resolution.
Even they got ready to return my setup box and they confirmed that they will resell my HD setup box and then they will refund the money.
After that no action has been taken, I can fwd you a long chain of mails, if you can share your id.
Manoj