Airtel — Airtel Mobile Bill

Address:

Bangalore, Karnataka

I have given a complaint to Airtel many times to Customer Care regarding my mobile no.[protected] being overcharged for 3G service. Even after many call they have not replied to me. I have sent a mail to them and they have replied that they will revert back before 26/04/2011, 3:30 PM.

Airtel is completely neglecting the complaints given to customer care or by mail.
Hope I will get justice.

Fedup with Airtel Now I am thinking to move to another operator

regards
KM Veeresh

Following is the mail I received from Airtel.



from [protected]@in.airtel.com
to [protected]@gmail.com
date - Mon, Apr 25, 2011 at 3:29 PM



subject Re: REGARDING MY COMPLAINT [|BAL|[protected]|[protected]|]





Important mainly because of the people in the conversation.


Dear Customer,

Ref: Email dated 23/04/2011, regarding concern over incorrect charges towards bill for your airtel number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret the delay in responding to your e-mail and we realize that this situation must have inconvenienced you. However, we assure you a prompt action to solve the concern.

Your concern has been registered. The Service Request Number is 37086852. We will revert to you by 26/04/2011, 3:30 PM.

You may also know the status of the Service Request number by dialing *121# (Toll free).

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sunitha J
Customer Care
Bharti airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/04/2011 10:34:35
Subject: REGARDING MY COMPLAINT

Hello Sir

I am a regular costumer of Airtel ([protected]) from many years. I have given
complaint to 121 which still not clarified properly and not got the solutions.



In March One of your representative had called me to Check 3G service saying Rs
100 will be charged for 100 MB and after 100 MB Airtel will send message
whether to continue or not.



I had purchased HTC DESIRE HD Hand set on 15/3/2011 and had a problem in the
handset which they replaced in on 18/3/2011 evening.



I think on 20th or 21st I requested for the Setting to my handset. Next day I
got a msg saying 300 MB of GPRS has been used and has been billed Rs 6000 +.



Immediately i called up 121 and registered a complaint and asked them to stop
3G service.

They told since the bill has not been generated have to wait till it gets
generated.



Several times I have called up they used to say have to wait till the Bill gets
generated.



(service request nos ¿ 36603108 on 26/3/11, F[protected] on 6/4/11, 37029471 on
25/4/11, 37054642 on 26/4/11)



Till now nobody has called me from Airtel and they send Hope your query has
been solved to your Satisfaction





Some of the Points which I would like to Mention

1) I never asked from 3G service (only ur representative call up and
requested to test it)

2) Why my complaints are not answered ¿ every time u representatives will
tell somebody will call me within 1 hour and no calls have come till now.

3) Now I have received the Bill for amount 9,617.35 !!!

4) I have authorised Citibank to make the payment from my mobile bill

5) From Mobile no, [protected] I am getting messages saying ¿ Hi sir this
is Kavya from airtel your out going calls on your Airtel Mobile number will be
barred with in 24 hr as we have not received any payment from u. Pls make sure
that its done.



Advise

Pls do not force the customers to go for 3G without giving clear details about
the Bill Plan.


Without any fault of mine I have been taxed heavily by AIRTEL.



Hope I get justice.

--
K.M. Veeresh
Editor,
www.chitraloka.com
First Mega Portal For Kannada Movie
Limca Record Holder in 2008 and 2010
e-mail - [protected]@chitraloka.com
Mobie - +[protected]