[Resolved]  Airtel — Unable to revert back to old tariff

Address:

Bangalore, Karnataka

This is Pavan Kumar A (+[protected], recently ported from Docomo to Airtel.

After porting to airtel, my tariff was A2A 0.5p/sec, A2O 2p/3sec and daily free SMS (with no first SMS charge).

As per friend suggestion, to get free minutes, I have recharged with Rs 36 special recharge card, which was giving free minutes.

After recharging, my tariff got changed and that to minutes pulse from seconds pulse, "A2A 50p/min and A2O 60p/min and free SMS (only local SMS) with first SMS charge". I came to know, after calling customer care, that Rs 36 is a tariff change card. Earlier Rs 36 special recharge was giving free minutes, but they changed it to tariff change card, it seems.

I told customer care that I am ready to loose that Rs 36 and asked them to revert my tariff to old tariff. I also told that I am ready to recharge with any special top-up to get my old tariff. Customer care (airtel) is not reverting my tariff to old tariff.

Please help me in getting back my old tariff.