[Resolved]  Airtel — wrongly activation & charging for 3G services

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I am writing this email to bring to your notice and requesting your help in resolving the discrepancy in airtel billed amount for the services of June'2011. The Airtel activated the 3G services on my mobile no.[protected] on 03/06/2011 and got SMS for the same from airtel, immediately called up the customer care and requested for deactivating the 3G connection, restoring my 2G connection and he confirmed me that this request would be executed immediately. But the representative of airtel did not execute my request till 22/06/2011. I was of the presumption that 3G was deactivated on 03/06/2011 itself. On 22/06/2011, I came to know that my GPRS was deactivated, called the customer care and came to know that 3G was not at all deactivated on 03/06/2011. I have been wrongly charged for the GPRS services used during 03/06/2011 to 22/06/2011 at the rate of 3G tariffs (the billed amount for June'2011 is Rs.3274/-), I should have been charged for GPRS services for said period as per 2G tariffs (i.e. Rs.98 for 2GB limit). I have raised multiple nos. of complaints with Airtel & [protected]@airtel.in, but the answer given to me is "the billing is proper" & "on 03/06/2011 3G activation request was given by me. It is really false, I have not at all requested for 3G activation on 03/06/2011, when I got SMS of 3G activation, I called customer care to deactivate it. The airtel officers have not at all verified the voice record of the conversation had on 03/06/2011.

The complaint nos. are

Dates Complaint No.
03/06/2011 I did not get the SMS regarding complaint/request no. Voice
record should be heard.
22/06/2011 F[protected] & F[protected]
01/07/2011 F[protected]
05/07/2011 38320052
08/07/2011 38377770
09/07/2011 F[protected]
11/07/2011 38427471
12/07/2011 F[protected]
12/07/2011 38446294
27/07/2011 F[protected]
28/07/2011 F[protected].

My mobile no. [protected].

Request your help to interfere and listen to the conversation had on 03/06/2011 with Airtel representative to resolve the bill discrepancy. I should be charged only Rs.98 for GPRS + the call charges.

Hoping that issue will be closed at the earliest.

Regards
CA. Santosh Hebsur