[Resolved]  Airtel — OPEN LETTER TO CEO OF BHARTI AIRTEL

Address:Bangalore, Karnataka

Waiting for refund of BroadBand deposit for 2 MONTHS- case number[protected] application number 253872

We relocated to bangalore after some time abroad and went for airtel as the choice provider for Broadband. The ever eager sales rep Airtel relationship agent - Venkatesh ct no - [protected] came personally collected the cheque and application. The cheque for 799 rs promptly got debited the enxt day. We got sms'es that our application was being processed. We waited for 2 weeks and called him to find that he was not available and another 'relationship officer' (what a farce of a name for someone who is least bothered about relationships with customer) Mohsin said that there was a cable fault and so we will not get our connection for another 2-4 weeks. he himself suggested that we cancel the connection and said the deposit will be refunded. It has been 2 MONTHS now and we are still waiting for the deposit.

I called nearly 20 - 30 times to the customer care centre to find that no complaint had been raised for refund. I raised one and have been following up with customer care to find that it is being transferred from one department to another. I have written to nodal officer and they too gave the same answer and I have escalated to appellate officer who have also given me inane answers.

It is nearly 2 months now and I expect that I be paid back my original amount and be compensated for all charges of calling them 30 times and chasing them up to get MY MONEY.

For the patient few - the standard template email replies from nodal and appellate officers below -

JUL 22 reply from nodal officer

Dear Mr.Karthik M P,

Warm greetings from airtel Telemedia Services.

With reference to your e-mail dated on 20/07/2011, you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
We would like to confirm you that your request regarding refund has been registered with service request number 49138258 . Our Representative will revert with the status by 30th July 2011.
Further ,we would like to inform you that we are upgrading our system during the period 9th July to 22nd July, 2011. During this period there may be delay in resolution.
We regret the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.

AUG 1 reply from nodal officer

Dear Ms.Sowmya,

Warm greetings from airtel Telemedia Services.
We refer to your e-mail dated on 28/07/2011 , you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
Further to your concern regarding delay in refund amount has already been registered with reference no: 49138258 and it is under process.
Hence, your concern has been forwarded to our relevant team for further action.
We regret for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.

AUG 16 APPELLATE OFFICER REPLY

Warm greetings from airtel Telemedia Services
We regret for the delay in responding to your mail.
With reference to your e-mail dated 19 Aug 2011, you have expressed the concern regarding refund amount for your airtel new connection.
Further to your below mail this is to inform that we have already registered the complaint with the reference number 49138258 and same is under process. Due to technical issue its getting delayed we will get back to you at the earliest.

We regret for the inconvenience experienced by you.
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Aug 13, 2020
Complaint marked as Resolved 
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Airtel Hyderabad — Delay in Amount to be refunded

My Airtel Number # is [protected].

Summary is that


On 14/10/2009 I have submitted a CRF to one of airtel agent at my office premises.
I have requested for pre to post migration of mobile ([protected]) as part of this CRF. I also submitted an amount of 500/- to the agent.
Till now there is no revert from the agent on the request and when contacted the agent on his mobile, I came to no that he is not coming to the work and a new person has taken over his job.
After 2 to 3 follow ups with the new person and the dealer owner Mr.Santhosh, my request is not getting addressed and it has been high time that my request is pending and worried about the amount paid
Mr.Santhosh owner of Excel enterprises is giving rude answers when I called him on the status of my CRF (called him thrice on this mobile).
I have raised the concerns with airtel customer care [protected]@airtelinddia.com on 24th Oct 2009; they have registered my concern with SR [protected] assured me that the issue will be addressed by 27th Oct 2009.
When contacted on 27th Oct 2009 they have informed that my concern has again been registered under service request number 29022458 and would revert to me on or before 30th Oct 2009, for which I have disagreed and wanted my concern to be addressed yesterday only.
Then Airtel Customer Care executive has called me and assured me that the dealer will call me by 8PM.
Dealer has called me at 9PM and again bluffed me that he will give me my maney back on 28th Oct2009 by 11:30 AM.
Till now Dealer or airtel customer care excecutive did not update me on what the status is and now airtel customer care is not even reverting to my mails today and not even lifting their mobile phones.

The dealer who has collected the amount, has to repay me the amount.

I have furinished the details below



CRF No: 09/0406806

Dealer Name: Santhosh([protected]) Excel Enterprises, Hyderabad.

DealerCode: ACSHYD003.

Agent Name: Shashank

Agent Number:[protected]
This again is a classic example of "show cause" complaint addressal from airtel. Im not sure what instructions the CSO's have been given by the Airtel bosses but I think they have said that as long as a reply is given for a complaint even if it is a single line - We regret inconvenience, that is equal to resolution.

They keep saying We regret the inconvenience caused to you about a 100 times but if they had really regretted it, they would've resolved my issue. I havent even received a single call / reply email from Airtel so far.

There is only one thing I need to know - when will I get my Rs.799 and interest refunded to me? and I havent got an answer yet.
Next is to write to SANJAY KAPOOR himself. And let me see if I get the same response of "We regret ..."
Mr. Rakesh, Once again you prove your disinterest in resolving the issue. I have replied to your given email [protected]@in.airtel.in already on SEPTEMBER 6TH giving my contact details. Instead of acknowledging that email you say that you trust the issue has been resolved. AND NO, MY ISSUE HAS STILL NOT BEEN RESOLVED.

What a sham!


Frustrated,
Sowmya
Dear Sir,


I hold a AIRTEL sim card of Coimbatore, Tamilnadu. My number is [protected]. I activated SMS pack at Rs.36 on 02nd Sept 2013 by easy recharge . But for every first sms of the day its charging 49 paisa. I am really disappointed by the scheme in Airtel Network. We are activating the sms pack for free messaging, but they again deducting money is disgusting . Kindly do the needful else we will look a option for portability.



Regards,

Rajavel
My concern Is that I had been to the airtel gallery in Pune, on 26th Nov 2013 to change MyPlan on.
But the address mentioned for that number was from Aurangabad. So as per the executive’s suggestion to change the address, I submitted the form for both address change and change of MyPlan which included 180 std minutes, 90 local minutes, 300 SMS and 750 MB on internet usage. And I was assured that it will come into effect very soon and the address will be updated.
But after a month when I received the bill, it was 1600+ and which didn’t even match to my service usuage.
Hence when visited the above mentioned Airtel gallery, they mentioned that out of 1600+, Rs 1000 is charged for internet usuage. But according to MYPLAn it should not have charged.And when I asked for the details of the application that I had submitted, they said the application might be misplaced and the plan in not activated and they will waiver Rs 1000, which is charged for internet. But by that time the next billing cycle had started and the executive asked to come by the end of next billing cycle so that he can waiver the internet charges of 2 billing cycles, and I was fine with that.And at the same time we were asked to submit a new form to activate MyPlan offer and I did and the plan was activated from 23rd Jan 2014.
But when I visited on 6th March 2014 to the same Airtel to pay the bill, at first one executive agreed to waiver the amount charged for internet from 26th Nov2013 to 22nd Jan2014.
But the other person sitting there has a totally negative attitude and said that we need to pay the whole bill and then the waiver will be done. When I stared questioning about it all the people at that gallery started talking to me at some point of time. There was no chance for me to answer any one person.

And at the end their conclusion was they will not waiver the amount. And out of them one person said that “There is no proof of submission of the application on 26th Nov, We will not waiver the amount and do whatever you want to do, ESCALATE IT !!”
And to my surprise these words were said by the owner of that gallery who was full of negative attitude since the time we entered the Airtel gallery.

And Ofcourse from where should I provide the proof as no acknowledgement is provided to me by the gallery on submitting the form. And this has become and advantage to you people to betray your customers.

At this point of time I really wonder what kind of low level service airtel is providing.Is this the way you treat your customers ? and is this the service you provide to your customers who all the way choose your Airtel network apart from other service providers.

Hoping that you will take an action on this issue and provide a quick resolution.


Stephan
Dear Sir / Madam,
I am Sayed Zakir Shah Dharwad My Mobile No is [protected].

On 21st Aug i personal want to Airtel Showroom Koppikar road Hubli, & given the Port request myself along with my friend. My friend mobile easily port from Vodafone to Airtel, But your executive enter wrong port number entry in the document so that i am not able to convert to vodafone to Airtel. SO that again on 30th Sep again visited your showroom then that time your executive said with your friend referral i will do that time i am not brought My company i card, so that he told me i am unable to do, then i said or that your executive send me back and also i have given him the old sim to Your executive Mr. Madhu & i told him i am not interested to ### to airtel the he said ok.ir
Then i next day i confirm with the Airtel CUSTOMER CARE the your customer executive told me that your request us excepted with in day your sim will be active then i told that presently i don’t have any sim, then she told e that go to same Airtel showroom as for the same sim
[protected]U.
Then again i went to the same showroom & ask for the sim, near to near i have spend min 1 & half Hr. to search a sim.
Now on 11th onward my Vodafone also network gone & Airtel also network gone.. then i CALL TO CUSTOMER CARE they said your verification not gone & also on 12th I want to Sirsi Karnataka your airtel showroom they said they are given you wrong sin U series, & again on 12th 7.45 pm again i went to Hubli same show room Koppikar road they are saying today not possible tomorrow after 3pm i will confirm you.
Now i am frustrated if tomorrow before 11Am i am not getting my problem resolved then i will immediately file a harassment & Consumer court immediately.
Now i am waiting your positive response, If i am not get any response I will think that you people not able to resolve my issue/ problem
Dear Airtel,
It is the very worst Network in Airtel my number [protected]. This network is not there in my home.
the signal is Zero so the call is not connected to my home.
My Complaint numbers.
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected] So on So Too More Complaint Numbers is there but my Network is not working properly till Now All so . in my home in-out side booth.

Regarding network issues like this problem I am going to legal action.

Laggy video calls, slow application or network speed, buffering downloads, choppy VoIP Quality, and no Internet connection are examples of network problem symptoms. If you're struggling to perform everyday tasks over the Internet, or unable to use important apps, there's a good chance your network is to blame

--Regards,
GANESHA.S.K - MLISc
SENIOR LIBRARIAN

Prof-GCNHF Library

#258/A, NARAYANA HRUDAYALAYA INSTITUTE OF MEDICAL SCIENCES
HEALTH CITY BANGALORE - 99
ganesha.[protected]@narayanahealth.org
MOBILE [protected] Ext-1694

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