Airtel — Barring of outgoing calls

manishnitp

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I am a customer of Air tel prepaid service. My outgoing call has been barred since last one week.i submitted my documents again but my service has not been resumed yet.
i called to customer care many a times but didn't get the positive result.i am facing problem.i had not expected such poor service by Air Tel....

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Comments

Complainant7182630

from Mumbai, Maharashtra

My number is [protected]. First i dont get a bill for 3 months, whatever amount is mentioned by the call centre executives was paid by me. this month when i made a payment of Rs.850 after two days i get a bill of Rs.1400 (due date being 15th oct) . then my line is barred on 11th oct, now the call centre executives are horrible in their approach. pathetic. I am using Airtel since 7 years and this is the limit of my dissatisfaction. Dont want the number anymore

Kethki

Prem kumar singh

from Mumbai, Maharashtra

Hi,
My outgoing was barred due to my usage exceeding by credit limit while i was in roaming in mumbai on 13/03/09 of Rs 3000 for my mob.no [protected] where my bill was only around 2300 Rs at Nirav Enterprise, Malad(w) Mumbai, after subsequent complains and after undergoing mental harrasment at last my outgoing was released.On 16/03/09 again my outgoing was barred, when i called up the customer care they said that it was barred because my payment is still not posted and since i have made the payment at an Airtel gallery it is Airtel's responsibility to see the payment is updated and not mine, i was again asked to make a payment of 2000 Rs to get my outgoing activated immediately.Would you suggest me how to take this forward because i have been loosing a lot since i am into bussines and can not work out with a mobile connection without outgoing facilities.

Regards
Prem
[protected]