[Resolved]  Airtel — CONVERSION FROM POSTPAID TO PRE-PAID FOR SAME MOBILE NUMBER I.E [protected]

Address:

Bangalore, Karnataka

Dear Sir,

On 9-Oct-2010 I went to Air-tel Office in Jayanagar 3rd block and told
them that I want a transfer from post paid to pre-paid on the same
mobile number i.e [protected]. They told me to clear all outstanding as
on that day. I enquired from their telephone what is my total
outstanding as on that, I was told over phone that it is Rs 2024/=.
The Counter person told me to remit cash of Rs 2024/- immediately. I
paid the cash Rs 2024/= on 09-Oct-2010 at 14:30 hrs TRANSACTION ID NO
[protected] in respect of my mobile number [protected]. The concerned
clerk in that office gave me the application for pre-paid and I filled
the application and returned to hime along with my pan-card and
driving licence photocopy for address and identification proof. They
said this transfer will take place within 48 hrs and gave me the
serial number[protected].
Till today nobody has called me, when I went to enquire at the same
airtel office I was told that there is outstanding of Rs 49.50 in my
account. Again I REMITTED Rs 50/- CASH vide transaction Id NO
[protected]. They also told me that their is no outstanding as of today
every thing is cleared and adjusted against my deposit and various
cash remittances made as mentioned above.
Everyday I am paying for your delay in closing my post paid and
opening my pre-paid for no fault of mine. I contacted [protected] today
evening around 7:30 p.m Mr. Vijay came on line I told him the whole
story, he said HE HAS LODGED THE COMPLAINT - COMPLAINT NUMBER
34268007 AND IT WILL BE DONE WITHIN 2 HOURS.

I AM REALLY FED UP OF THE WORST SERVICE I AM RECEIVING SINCE 4 DAYS.
NOBODY IS TAKING CARE OF MY PROBLEM. UNNECESSARILY THEY ARE DELAYING.
I THEREFORE REQUEST YOU TO LOOK INTO MY PROBLEM AND DO THE NEEDFUL
URGENTLY. FOR YOUR DELAY I AM PAYING THE RENT EVERY DAY.

IF IT IS NOT DONE QUICKLY i WILL MOVE THE MATTER IN THE CONSUMER COURT
AND CLAIM COMPENSATION FOR ALL YOUR FAULTS

--
Beheraj.R.Venkataraman
Phone-No [Res][protected]
Cell No : [protected]
[protected]