[Resolved]  Airtel — Charging for GPRS which they said 1GB free for 1st Month

Address:

Bangalore, Karnataka

Hello Sir/Madam,
I have taken the airtel connection with the plan, Bill Plan Charge Future Value 299 Plan. As per this plan for the first month 1GB data GPRS is free. This connection was activated on 23/04/2011. But with in 2 days on 25/04/2011 the unbilled amount reached more than Rs.2200 due to the GPRS. My mobile is an iphone and some applications will connect GPRS without my knowledge. So on 26/04/2011 my outgoing was disconnected reasoning I have crossed my credit limit and when I contacted customer care they said I have to pay Rs.800 to reactivate my outgoing. So I paid it on 26/04/2011 Rs.800 to activate. Then I contacted to customer care to deactivate GPRS on 26/04/2011 since I couldn’t track the usage of GPRS. Customer care people deactivated GPRS without informing that if I deactivate in middle then it would be prorate basis and they didn’t have share any information mentioning we can give clear picture after the bill is generated. But now the bill is generated and the total amount comes to Rs.1436.35. Now I wanted a waiver for the GPRS amount for which as per my plan of 1 GB usage and not to burden the customers with wrong commitments. I have attached the bill plan details. Please do the needful.

Regards,
Karthik.G

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