[Resolved]  Airtel — worst customer service cheater

Hi,

It is been bring to my notice, your customer care person called some of the number which I have frequently used(From last month Bills)
Says that "we call from Airtel Legal department the user of [protected] Mr. Nagarajan was not paying outstanding amount of 4555.00 & he has given your number for reference". This type of threatening calls not at all acceptable & this is purely unethical. Pls check my documents I am no ware given any reference.


Regards,
Nagarajan S
________________________________________
From: S, NagarajanX
Sent: Friday, June 10, 2011 8:17 AM
To: [protected]@in.airtel.com; appellate.[protected]@airtel.in; [protected]@airtel.in; nodalofficer.[protected]@airtel.in
Cc: '[protected]@in.airtel.com'; [protected]@yahoo.com.au
Subject: RE: Regarding Your Airtel Phone Number [protected]

Remainder 1


Regards,
Nagarajan S

From: S, NagarajanX
Sent: Saturday, June 04, 2011 11:13 AM
To: '[protected]@in.airtel.com'; appellate.[protected]@airtel.in; [protected]@airtel.in; nodalofficer.[protected]@airtel.in
Cc: '[protected]@in.airtel.com'; [protected]@yahoo.com.au
Subject: RE: Regarding Your Airtel Phone Number [protected]

Hi,

Regret to inform that, I could not accept your offer As I am not using that much of calls / Data Rs. 2277.00.
My usage was for the month of 20th April to 19 May 11


1. Plan charge – 149.00

2. Call charges – 257.00

3. 2 GB GPRS - 98.00
Total – 504.00 + tax
Note:- Please check my previous Bills, I am not even cross Data plan more then 30 MB.

Regards,
Nagarajan S
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, June 04, 2011 10:40 AM
To: S, NagarajanX
Subject: Regarding Your Airtel Phone Number [protected]
Importance: High

Dear Customer,

Thank you for contacting Airtel.

This is with reference to your e-mail regarding billing issue towards your Airtel (phone) number [protected].

As discussed, please be informed that we conducted an extensive validation towards the concern highlighted and subsequently it was established that the entire charges levied against the 3G usage were bonafide and the calculation done was entirely accurate.
The aforesaid charges have been calculated purely on the basis of the usage initiated through the handset being used along with the prevalent tariff plan.
Additionally, please be informed that presently the outstanding amount reflecting towards the account in question is for Rs. 4, 554.83, however; basis your esteemed relationship with Bharti Airtel, we may be able to process a one-time credit adjustment amounting to Rs.2, 277.00(inclusive of taxes).
The mentioned adjustment has been offered to this point, however; for processing the same, we would request you to make the payment against the remaining payable outstanding amount. Once the payment made would be updated on our records, the mentioned adjustment would be processed accordingly.
We appreciate your valuable association with Airtel and it has always been our constant endeavor to serve you better. We trust this will be to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us directly at our e-mail address [protected]@airtel.in<mailto:[protected]@airtel.in>.
We look forward to our commitment for providing you the continuous and constantly improving services.

Regards,
Jatin Jaisinghani
Customer Services
Bharti Airtel Limited