[Resolved]  Airtel — Airtel DTH - Deducting the money for FREE Channels

Address:Bangalore, Karnataka

This is Ramesh, Airtel DTH CustID:[protected],

I'm asking about one thing from customer care from many months. But their answers is alwasy same and I'm not satisfied with that ridiculous answers.

Please tell me, The Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) are showing as Free with South Super Value Package. Refer the airtel website link --> http://www.airtel.in/monthly-packs/south-india-pack.html . From the beginning I'm in the same plan and why I'm not getting these 3 channels at Free of Cost.

If I ask Airtel DTH Customer care, They are saying that They are not Free Channels with South Super Value Pack and I Have to Buy them separately.

Now tell me why I need to buy them separaltely? They were not included in the South Super Value pack ?

If so... Why you people are showing those channels in South Super Value pack ? I mean 119 free channels @Rs.132. pls refer the below airtel dth link... This pack contain The Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) . Clarify me those 119 channels.

http://www.airtel.in/monthly-packs/south-india-pack.html

I'm paying the money from last 3 - 4 months. Pls make them as free channels and credit back those 4 months duductions for these 3 channnels.


Thanks,
Ramesh
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Without contacting me how it has been resolved ??? Why are you making people fools every time ?

What was question I was asked in my Complaint ? Can you give me the answer atleast here in this blog? I dont bother even if you are not calling over phone.

I'm repeating below the same question again.. Requesting you to give correct answer here itself...

MY COMPLAINT IS ...
[protected][protected]

Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) are showing as Free with South Super Value Package. Refer the airtel website link --> http://www.airtel.in/monthly-packs/south-india-pack.html . From the beginning I'm in the same plan and why I'm not getting these 3 channels at Free of Cost.

If I ask Airtel DTH Customer care, They are saying that They are not Free Channels with South Super Value Pack and I Have to Buy them separately.

Now tell me why I need to buy them separaltely? They were not included in the South Super Value pack ?

If so... Why you people are showing those channels in South Super Value pack ? I mean 119 free channels @Rs.132. pls refer the below airtel dth link... This pack contain The Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) . Clarify me those 119 channels.

http://www.airtel.in/monthly-packs/south-india-pack.html
MY QUESTION IS VERY SIMPLE...

PLS LET ME KNOW CHANNEL NUMBERS 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) are FREE WITH with South Super Value Package or NOT ???? TELL ME YES OR NO.

IF NO, WHY THEY AREU PPL SHOWING AS FREE IN AIRTEL WEBSITE. COULD YOU PLEASE GIVE ME EXPLANATION ?
It was rectified by myself. I had called airtel customer care and explained them clearly. But surprisigly they dont know wht are FREE channels. So finally I explained them what to do. They activated required pack.


Please train your customer care team about new changes.


-Ramesh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information