[Resolved] Airtel — Wrong Billing and harrasment | |||
Hi, The basic problem is, My billing cycle is 6th to 6th of each month. On the 3rd of march, 2011. i requested for a broadband connection shift from my old address to my current address. On 4th of march, my broadband was disconnected on my old address and i was waiting it to be transferred to my new address. After 11th March, i started getting impatient and called airtel customer care to ask what is happening . I got no solid reply apart from we are working on it. From the 11th to 23rd of march, i must have called then every day to listen to the same reply. So on 23rd i finally decided to completely disconnect the connection. I went abroad on 25th thinking that i will get a new connection when i come back. But somewhere in April, i got a bill for the month of March. I never got the chance to use the broadband connection form 6th of march to 23rd because of the fault of airtel. I raised this question to [protected]@airtel.in explaining them what has happened. To my satisfaction, i was told that it will be taken care of. Offcourse i didnt pay the bill, why would i? you guys never provided the service. My company pays for my broadband connection, if i wanted to pay it wouldnt have been a big deal. But its wrong, why should i pay for a service which i never received? But as soon as i came back to India on 3rd May, i started receiving calls regarding unpaid bill. It frustrated me to the core. So i again called up the customer care and then i was told something amazing. I was told that on 14th april i asked for the connection to be retained. I was not even in India, Why would i call from US just for this? Anyways, I explained the issue and the person whom i spoke to said he will raise a ticket. But to my surprise i kept on getting calls. I tried to explain on the initial 20 or so calls that it wasnt my fault. But the calls kept coming. Since last 5 months, i have received close to a 100 calls regarding this. But wait, here is the good stuff. A guy came to my house just for this. I explained this to him as well, in person. Again i was told it will be taken care of. Here is what triggered me into launching this complaint, Today i found a letter in my letter bo saying legal notice from "SHIVA & RAWLEY" regarding unpaid bill. I was like what? After being harassed for last 6 months, they want me to deal with this? I am very near to taking them to consumer court. I have had enough of them. Fun enough, i am still using airtel broadband connection which i got within 4 days btw. I am very much thinking of disconnection it unless these guys come to their senses. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
[protected]
From:
P.Karthigayan,
7/4, Kuppumuthu Mudali St.,
(Land martk: Near Srinivasa Hotel)
Triplicane, Chennai-600005.
[protected]@airtelmail.in
Sir,
Sub: Harassment by Airtel customer care – reg.
Ref: Account No.1142886
I have taken Airtel line right from 2005 when your company laid cables through our street. At that time a couple of officers came to my residence and gave a very friendly and exiting introduction about Airtels service. Recently this trend of customer care slowly faded away. At cash receiving counters, while expecting an answer from customer scare staff, SMS reminders/notifications, new services beneficial to customers, etc. These are purely connected with the growth & goodwill of Airtel and not customer utility service but still these too were not cared by the Airtel network.
Recently, a staff working in our office said that he is using unlimited scheme and it is speedily working. Long back another staff said the similar service from Airtel. I enquired the company on 22 or 23rd February and since there was nobody to pick up the message in the local customer care, I think, Abiramapuram customer care booked my message. The next day a call came from the local customer care to whom I enquired the speed they said it is 256kbps and the speed will be very good. She said that the scheme will be changed on 25th or the next day. When I asked, is there any way to lock the number pad in the phone the call disconnected. There was no update on scheme change afterwards.
On[protected] after observing the speed I presumed that the scheme was changed. While downloading the speed was only between 10 and 30 kbps. This is the primitive speed and not at all fit for officials. Hence, on 26th evening I called the customer care (121) and a lady took the phone. When I said the speed is unbearably low she immediately started to question whether I am using virus software, etc. I now about the companies virus software marketing and hence avoided that discussion and asked her to switch back my scheme to the old one itself. She said that the scheme is not available and she can give another scheme where I can have 100 free landline minutes and 100 for airtel mobile call. I said I don’t want to buy a Airtel mobile connection, based on my previous experience and asked her to connect me to the Manager.
I was connected to a number which produced a engaged tone always and finally the call looped back to 121 again.
Now, a male voice picked up the line and I explained my problem and expressed that when I faced problem again I will change my service; he said that he will revert, after check the possibilities for helping me. I kept waiting and he came back on line. When he started to talk to me the line was abruptly and forcibly disconnected as if by somebody sitting beside.
Then, for the third time, when I tried 121, a female voice took the receiver. She first tried to solve my problem but after a few minutes silence, she said that the new scheme can only be given after completing the present cycle. I asked her to book my call and she booked the same and gave a number[protected].
According to the above message my scheme should have been changed on[protected] at least, that is after >30 days of a customers complaint. But, this have never happened. I waited upto[protected] and made a call to the customer care and informed them that I want to surrender the service. They started to convince me with some offers. I said that I have decided to change and even booked another service. Then another staff called me, after trying to protect their staff, said that my connection will be disconnected and phone removed within 4 days and gave me a No. 420606. Today is the fourth day.
Airtel is advertising 256kbps speed but in fact it gives the lowest speed by using tricks. Please note that I have paid the last month’s bill Rs.930/- for a worst internet scheme and about 10 landline calls, even though I conveyed my dissatisfaction a month back. This money is not earned by Airtel but picked from my pocket. I have communicated my surrender of line intimation on[protected]. Please refund my initial advance. I am prepared to go to consumer court for restoring justice.
(P.Karthigayan)
[protected]
From:
P.Karthigayan,
7/4, Kuppumuthu Mudali St.,
(Land martk: Near Srinivasa Hotel)
Triplicane, Chennai-600005.
[protected]@airtelmail.in
Sir,
Sub: Harassment by Airtel customer care – reg.
Ref: Account No.1142886
I have taken Airtel line right from 2005 when your company laid cables through our street. At that time a couple of officers came to my residence and gave a very friendly and exiting introduction about Airtels service. Recently this trend of customer care slowly faded away. At cash receiving counters, while expecting an answer from customer scare staff, SMS reminders/notifications, new services beneficial to customers, etc. These are purely connected with the growth & goodwill of Airtel and not customer utility service but still these too were not cared by the Airtel network.
Recently, a staff working in our office said that he is using unlimited scheme and it is speedily working. Long back another staff said the similar service from Airtel. I enquired the company on 22 or 23rd February and since there was nobody to pick up the message in the local customer care, I think, Abiramapuram customer care booked my message. The next day a call came from the local customer care to whom I enquired the speed they said it is 256kbps and the speed will be very good. She said that the scheme will be changed on 25th or the next day. When I asked, is there any way to lock the number pad in the phone the call disconnected. There was no update on scheme change afterwards.
On[protected] after observing the speed I presumed that the scheme was changed. While downloading the speed was only between 10 and 30 kbps. This is the primitive speed and not at all fit for officials. Hence, on 26th evening I called the customer care (121) and a lady took the phone. When I said the speed is unbearably low she immediately started to question whether I am using virus software, etc. I now about the companies virus software marketing and hence avoided that discussion and asked her to switch back my scheme to the old one itself. She said that the scheme is not available and she can give another scheme where I can have 100 free landline minutes and 100 for airtel mobile call. I said I don’t want to buy a Airtel mobile connection, based on my previous experience and asked her to connect me to the Manager.
I was connected to a number which produced a engaged tone always and finally the call looped back to 121 again.
Now, a male voice picked up the line and I explained my problem and expressed that when I faced problem again I will change my service; he said that he will revert, after check the possibilities for helping me. I kept waiting and he came back on line. When he started to talk to me the line was abruptly and forcibly disconnected as if by somebody sitting beside.
Then, for the third time, when I tried 121, a female voice took the receiver. She first tried to solve my problem but after a few minutes silence, she said that the new scheme can only be given after completing the present cycle. I asked her to book my call and she booked the same and gave a number[protected].
According to the above message my scheme should have been changed on[protected] at least, that is after >30 days of a customers complaint. But, this have never happened. I waited upto[protected] and made a call to the customer care and informed them that I want to surrender the service. They started to convince me with some offers. I said that I have decided to change and even booked another service. Then another staff called me, after trying to protect their staff, said that my connection will be disconnected and phone removed within 4 days and gave me a No. 420606. Today is the fourth day.
Airtel is advertising 256kbps speed but in fact it gives the lowest speed by using tricks. Please note that I have paid the last month’s bill Rs.930/- for a worst internet scheme and about 10 landline calls, even though I conveyed my dissatisfaction a month back. This money is not earned by Airtel but picked from my pocket. I have communicated my surrender of line intimation on[protected]. Please refund my initial advance. I am prepared to go to consumer court for restoring justice.
(P.Karthigayan)
[protected]
I had an AIRTEL BROADBAND connection and filed a complaint to disconnect since I was moving out. I was updated a bill for the next three months and was charged Rs.7000. I was repeatedly harassed by airtel customer care representatives repeatedly via phone to pay the outstanding amount which I was not entitled to. Then I was given a reduced amount of 2200 to pay to stop the harassment and was given a bill for that. I got a legal notice today to pay Rs. 7000 again today. When I called the guy Called Prabhu ([protected]) mentioned in the bill, he blackmailed me and was asking for amount to be paid. He does not provide me with any proper accounts either. He said my bill was 9000 then comes to 6000 and then says he ll shut up if you play 4000. Hope this gets noticed by the concerned authorities.
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Airtel — WRONG BILLS AND HARRESMENT
sir/mam,it is very shocking to inform you that there has been repeated billing error on my add on no [protected](acc no[protected]/8/07---25/09/07.
july august month too there was error which had to be corrected.
now i want following things to ask.:
1)why add on benefits(100 min FAT and sms benefits to be properly calculated ) to my no [protected] were not given (primary no [protected]).
METRO PACK ,STD A2A,A2OM,A2L discounts specially
despite of repeated reminders no correction has been made till now in my bill of sept october .
not only that,rs 999 have been charged on my connection for ?renewal inspite of my refusal and my outgoing was barred for not paying incorrect bill
and forcing me to pay that amount leading to loss in my buissness and patient care and personal life
would like to inform you that i am being continosly harresed and
bill for month november also coming although i have not used the same number since october and send a mail dated 8th november that close my connection.
l
i hope my complain is seriously looked into and adequate compensation and letter of apology given for the error on part of airtel
dr yogesh valecha
[protected]