[Resolved]  Airtel — Landline - Broadband billing issue

Address:

Bangalore, Karnataka

This email is regarding the issue pertaining to incorrect bills received for the past two months, and delayed response from customer care for the clarifications raised!

The bill amount received for the period July-Aug is 2020.64 and the one for Aug-Sep is 1749.92

As per the 999 plan that we have taken, the bill cap is 300 since the call charges for the past two months fell between 300 & 2000. Having said that, the total amount including rent and call charges should only be around 1300 and nothing more than that!

We have been trying to get the bill corrected since the time we received the same and the amount is being waived little by little after each debate that we have with the customer care personal. We get charged for each customer care call also which goes for at least 20minutes.

Now, Aug-Sep month’s bill has been corrected to Rs 1227 (reduction of more than 500) and the same has been paid today. We would not be paying the previous month’s (Jul-Aug) bill amount until it is corrected and sent back to us. The explanation that we get from customer care regarding the July-Aug bill is that it was charged on pro-rata basis but that cannot be the case since we changed the bill plan well before the start of the bill cycle. The rent charged has to be 999 plus the appropriate call charges. Instead, they have charged based on 1099 plan for half month and 999 plan for remaining half because of which the bill is at least 500rs more than what it should be. How can they migrate the plan in mid month when one customer care representative told that they can’t change the plan mid month? The mistake is from your side because you forgot to migrate the plan during start of billing cycle. So, why should I pay 500rs extra for your mistake?

In addition to the above problems, the broadband and landline connections have been disconnected today. We request you to reactivate the same. Please understand that this is not a mistake from our side. It is purely a delay from Airtel’s end in sending the corrected bill!

Kindly respond to this email!