Airtel — Wrong promise and not handling call

Address:

Bangalore, Karnataka

HI Sir,

This regarding recharge RC 37 to avail STD call 30P/Min. I have done a recharge with RC37 but my STD calls did not converted to 30P/Min. I have called Airtel customer care for the same they said to me it's for local not for STD. I told them I can avail the Adv paper that you have mentioned. Instead they are not ready to listen me. They forward to supervise but call is so badly managed I am not able to reach the person. After 2-3 retry they blocks the call. it's pathetic for a customer even if he pays there is no solution for the problem.

Have attached the ad paper for the same.

Why air tel customer care not reachable even a customer is paying for the call.