Airtel — Without user permission, activating special pack and deducting daily rental

Address:

Bangalore, Karnataka

Hi,

I am an Airtel customer with mobile no "[protected]". Yesterday, I received a message from airtel as mentioned below:

"Thank you for choosing ALLNEWS, you will be charged Rs1 everyday. To stop service Dial *789*895#

I haven't request them to activate any such service. The customer care is claiming that I have n't responded to stop the service to this message and so it's get activated.

First of all, I requested for DND service, but still kind of ads are coming and also they are activating such service without me requesting and also deducting money from account.

They are not showing any proof that I requested for such service.

I talked to cusomer care few times, here is my reference no:
1. CBDCC[protected]
2. I called today at 13/11/2012 9:50 AM, the customer care(Mr.Sundarraj) didn't gave me reference no, but he told rudely, that I will get a message, but I haven't received yet.

Also, the sad part is the airtel customer care keep me on hold for 2 mins and they will charge for the same. Again my money is getting deducting for their mistakes.

Please do the needful to stop airtel doing such cheap tricks.

PS:
I sincerely request TRAI to make a guideline to make the customer service free.