Airtel — Dedicated Account blunder

Address:

Bathinda, Punjab

Dear Sir/Madam,

I am writing this to highlight an issue with my Airtel mobile services. I am an NRI and wasn't aware of Airtel's regular & dedicated account blunders created recently. I recharged my account yesterday with an amount of Rs. 250 which, as per Airtel's offer, provided me with full Rs.250 talktime. As I said, I wasn't aware, this has now gone into some dedicated account, with a validity of one month. But, I am unable to make any calls, as my regular account has only some 15paise. It's just ridiculous and a blunder on part of the service provider.

When I try to contact Airtel's customer care, I get those stupid answering machines and unable to speak to someone for real.

I have been using Airtel since very long time while I was in India and use it whenever I am back in country. I am quite frustrated by this and want someone to contact me & fix this ASAP!

Regrads,
Gaurav
gaurav.[protected]@hotmail.com