[Resolved] Airtel - Bharti — Injustice and grievance!

[Resolved] Airtel - Bharti — Injustice and grievance!

K Kamalakanth

I would like to express my grievance with the Airtel-Bharti company roled injustice. I have copied the mail which was sent to [protected]@airtelindia.com for which no response/action taken by the esteemed organization. I know the pain of my wife how she cud have been broken when she comes to know the information given is wrong. It is very surprised to us, being the big organization how they fail in providing information. Also they advertise email ids in web where there was no reply/response so far. It seems they try to fascinate the middle class peoples and build their biz only. being into service industry if they continue these I dont think peoples will support in future. Humanity should be there in each and every work to make money several ways and not fascinating. In service industry SERVICE /RESPONSE with true information is most important and airtel is failed in meeting that. Dear Sir/Madam, I would like to take a small referral on the below briefed instance. My wife Mrs. Latha had attended interview at Chennai Bharti towers on 30/11/06 Thursday with Mr. Ajit. On the same day she has been advised to attend another test at Nungabakkam with some of the career consultant. She did the same on next day Friday 01/12/06 by morning and it has been told there that the result will be sent to Airtel office and the result can be known by checking with Airtel officials only. Since being the weekend its been left with curiosity and confident in knowing result. By Monday when she contacted[protected] on 04/12/06 Monday to know the result (called by my wife thru her mobile no.[protected] its been told by the person who answered the query that she passed in the test with 62 marks for selection and ensured that she will be selected for the posting for what she attended the interview. In this warm situation, next day she went down to Airtel office at Chennai on Tuesday morning 05/12/06 to meet the officials to know further process. But they asked her to come by evening to know the results. So she made another attempt to meet them by evening on the same day evening. When she contacted it's been dreadful this time they said that she was not passed in the test and the marks are only 39 for which the bench mark is 40. In this greedy situation, I don't understand why the person took the phone on Monday made false information. Being the respectable organization hope the company wont trying to play around middle class peoples in such a way making them in to worst mental agony burst out. We the middle class peoples know the pain of missing the opportunities and horrible when we come to know through some respective desk giving false information. I would like to request you to forward this to the right HR desk or to your management heads in order to not loose the company's integrity and significance. Rgds/Kamalakanth Was this information helpful? No (0) Yes (0)
May 3, 2018 Complaint marked as Resolved pl remove this from the web
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Tanveer Ahmed

Hi,

This is with regards to my mobile# [protected]. I’m NOT a very old Customer but my experience with Airtel has been really horrible & worst. Let me tell you in detail, Recently I sent a mail requesting for decreasing my credit limit from Rs. 1800/= to Rs. 300/= which I got when I took this connection. I exchanged few e-mail with deepa.[protected]@airtel.in & [protected]@airtelindia.com & since I was NOT getting a proper solution I just mentioned “I don't think I'm getting help or we are going anywhere. Please CANCEL my connection” which I didn’t mean it really. Later I spoke to Deepa.BR Corporate Retention who informed me that my request cannot be fulfilled & we both agreed to ignore the request & she also sent me an confirmation (Please check the mail below).

Surprisingly, Yesterday my Outgoing calls was barred & my Connection was Suspended without my notification. I called 121 & spoke to two different agents both of them were really very “Rude” & “Unprofessional”.

1. Agent# Name -> Mr. Jayson Das: There was No proper call opening/No courtesy. I was asked “What’s your problem” instead of “How can I help ?”. I told that my Outgoing calls has been barred & agent immediately says I haven’t paid my bill. I informed him that my due date was on 18th Oct 2007 & I don’t have online access needed help. Agent said he can’t help & asked me to wait till tomorrow morning & pay the bill in a nearby Airtel Center. I was really upset & asked him to escalate the call to his Manager immediately. Without even asking for reason or asking my permission before placing the call on HOLD Agent banged the phone & put me on HOLD. I was on HOLD for nearly 15 mins & suddenly the call got disconnected. This made me more angry & upset with the Poor Customer Service & Unprofessional way of Handling Customers. I decided to call again

2. Agent # Name -> Mr. Girish. R: This guy was good in the beginning till I explained him about my Query & later he informed me that I have requested for “Cancellation” of my connection. I told him what exactly was my query & also informed about the email received from Deepa.BR Corporate Retention but the agent was NOT ready to listen & kept on repeating that connection has been “Suspended” on my request he cannot activate. He requested me to send email from my official id & will take 24-48hrs for the connection to get it activated. I tried explaining him the situation that I’m NOT in the office & I cannot wait till tomorrow & it’s really very urgent but agent was very “Stubborn” & “Rude”. I told him to escalate the call to his Manager & he informed that it’s No use because even he will also tell the same thing. I still insisted on escalating the call & agent asks me to call between 9am to 7pm if I would like to speak to a Manager. I told him that Airtel Customer is very poor & appalling agent didn’t apologized nor reacted to my comments. I asked him for his name he said “Girish.R” & refused to give his Manager’s name nor his employee number when requested. I told the agent that I will write a complaint letter & he happily said “Please Please go ahead”. I was so damn pissed off I said fine & banged the phone on him.

Immediately I messaged Deepa.BR (Corporate Retention)at [protected] asking for immediate attention & help but fruitless. This morning she called me & said tools are down & need some time to check & revert back.

Later today up I called up 121 & spoke floor manager Anurekha. L who was very patient & listened to my entire worst experience with Airtel & acknowledge to my feelings & assured feedback to be provided to agents for providing Dis-satisfactory Customer service.

I'm Not writing this letter to complain you but to share my experience hope you take it as a positive feedback from me. I have taken calls for nearly 3years and have supported and provided Customer service for countries like United Kingdom, USA, Ireland, Australia, New Zealand. I don't think your Call Center hires people who are professional & from good back ground.

I being a Customer expect First Class Customer service with excellent benefits & advantages. I hope you do understand my concern. Looking forward for your reply.

You can also always reach me at [protected] if required.
Regards,
Tanveer Ahmed

Kanari

idk

ashish27071977

from Bengaluru, Karnataka

and most annoying stuff they don't care for their customers(don't have any feedback corner for the customert to complaint)
Airtel has customer address change process just to exploit the customer. I shifted my house from GF179 on the same block to GF 177 on the same floor, same block, and same appartments.
I asked the Airtel to verify the address and update in their records. The customer care ask me that they need Rs 300 for update of address.

The airtel guy comes daily in Ittina and I know him personally. any day I can give verification of the address. I need no disconnection and shift. I called them just to update that I have changed the house please update your records. and they need money for that.

What the hell problem I have if they don't have my correct address. I will be living in the new house. and after 1 year if I disconnect the connection without payment. they cannot even track me.

I tried to update them, but the customer care buy Ramesh and his manager Rafeeq, are telling the process. I am also working in company like HP and know the process and its utilization very well.

for get I will never update aritel with any update now. the customer care is charging 0.50 paisa for this bull kind of help.