[Resolved] Airtel — Rs 21 SMS pack - Not getting benefit

delhi_hyd

from Hyderabad, Telangana

Address:

Bihar

Hello,

I want to bring to your notice that I have recharged my Airtel Prepaid mobile ( #[protected]) with Rs.21 SMS unlimited pack on 24th May, 2011.
Unfortunately I am still not getting the benefits of the SMS pack. I am still be charged for any SMS I am sending.
This is really frustrating and disappointing. I have tried a lot to reach the customer care representatives but in vain.

Could you please look into my issue and resolve it ASAP.

Thanks in advance,
Suman
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

delhi_hyd

from Hyderabad, Telangana

Hello Mr. Rakesh Ranga,

I would appreciate i[censored] can briefly explain what resolution have you provided for the concern raised here. I am still being charged for sending National SMS and also I am not able to activate Rs.21 SMS pack as it says that I am already having that pack activated on my number. This is becoming really frustrating and I have lost almost whole month validity without getting any benefits of this pack.

It would be great if you can help me in this regard.

Thanks,
Suman