[Resolved]  Airtel — Bill issue and wrong commitment

Address:

Gurgaon, Haryana

Hi, My mobile number is [protected], I am an old user of Airtel, used their 3G blackberry services, but port-out to Reliance last year. Now port-in back to Airtel after being offered Solitaire 1599 plan which was very much same as Unlimited 1499 plan i was using in reliance. I was told that Solitaire 1599 plan provides 10, 000minutes Local+STD including LL minutes + national roaming incoming + outgoing minutes Free and 8GB 3G speed across India. This was told to me over my email ID. But still i double checked with 121 executive, sales executive and airtel website. Now when i have received my bill today, i have been charged for calling Landline (fixed line number) and apart from this when i inquired from 121 executive they are saying that i will also not get free incoming & outgoing in national roaming. It was so surprising when i asked 121 executive to tell me the link of airtel website where these details are written then he said they have internal link and i can't view this. I am feeling cheated by Airtel because when i was using reliance then they offered me this plan and i got it confirmed from airtel everywhere and now they are charging me in other way. Now since i have port-in from reliance i can't port-out for 90days so i have to suffer it. I never though that airtel will do such kind of miss commitment and cheating. I also wrote an email to them on [protected]@in.airtel.com on same issue but no body replied from there. I also subscribed to their hello tunes service on my name tune and subscribed for 1year service but when i asked 121 executive to remove airtel advertisement which play before hello tune he said it will be done in 4hrs but nothing happened. I have no issue in paying airtel for what i am using but i atleast expect some quality services. I didn't make any pending dues from my side to airtel in the past when i port-out to reliance and even when i was using their broadband service from 2004 to 2008 and i am not aware but i myself went to their regional office to return their modem and other accessories but till date i even didn't received my security deposit back but i didn't complain for that but today was the height. Requesting Consumercomplaints.in to please provide some solution here.