[Resolved]  Airtel — Bill Issues

Address:

Pune, Maharashtra

Hi,

I want to bring to your notice the issues which I have been facing on my Airtel Mobile No. [protected].

At present i am in Chennai and on romaing so it is becoming very difficult for me to reach out to customer cae also.
No one in Tamil Nadu is having the details of my number.

I had a 3G plan of Rs250 per month which has a data limit of 1GB. On using the plan for around 20 days in which I used around
800MB data.

I send an sms on 11th Feb for stopping the service. I called up customer care than and they told me that I will be charged
on prorated basis and which sounded quite wierd to me as in that case i had to give heavy usless charge for the internet.

I told customer care to revert the services so that I will pay for 1GB i.e. Rs 250 for that month. To this he did not listened
and disconnected the call. I tried reaching several times but no help.

In the meantime my plan also got changedto 2G , which i did.

After that some customer care excutive told me that i will get a call back in 24 hours , and it is more than 12 days for it now.


For 3G servies i have been charged from 20/01/2013 to 11/02/2013 Rs 185.48 -- Charged on prorated Basis
For 2G servies i have been charged from 13/02/2013 to 19/02/2013 Rs 199.00 -- Charged for complete month


The above two plans of yours have discrpancy. For one you are charging on a prorated basis and fot the other you are charging for
full month even though i had used the services for 7 days.


I wrote them the avove mail and have asked them many a times after that to provide me the information of my usage of 3G services from 20 Jan-12 Feb , which i know is less than 1 GB. But they dot understand that and are charging heavily on me for it.

Please help me put on this.

Regards,
Vinay