[Resolved] Airtel — Bill on unused airtel Fixed Line

getlouis

Address:

Hyderabad, Andhra Pradesh

I was using Airtel landline connection having number [protected] which later upgraded to a Broadband-Landline combo connection. By the time I got the broad band connection I got a new Land line([protected]) connection as well. The person come for the installation suggested to go with the new connection and called to the customer care to discontinue the old landline number. After few days I got a bill on the old number and was told that the old number is still active. The same content I mailed to [protected]@in.airtel.com but no response. Now when I called to customer care to know the status they are saying they will take a fresh request to cancel now and I will have to pay the outstanding amount more than 1000/-. Surprisingly they are offering me some discount. I do not understand how can you generate bill on the number for which I am not using.

Please close the connection on the number [protected] and wave off the bill amount.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

K.Saravana Deepak

from Chennai, Tamil Nadu

Airtel — Billed for unused landline

Dear Sir,

I have used a landline number from airtel and due to house revamping, the connection was dissconnected. I informed the representative who came to collect bill to dissconnect the connection temproarly. He asked me for a letter. I gave the requsition letter. But on the next two months, i received the bill. I informed to the representatives asking for the payment about this. But i received no response. Now they filed a case in the people court as they want a settlement. I went for the settlement but they are forcing me to pay the money and none is ready to listen my problem. When i went to the court, all the persons who are called by airtel face the same problem. We want the justice. What can we do? Iindly suggest what to do?