Airtel — Bill - Overcharged

My phone is [protected]. I am a post paid user of Airtel for close to 1 year and using Airtel for 3 yrs now in total.I was using Rs 125 - 2G data plan of 1 Gb limit. I had got a bill of Rs 4005 for the billing cycle[protected] to[protected]Bill #[protected], which is very strange. Upon calling the customer care, it was told to me that i had used 2.5 Gb of data because of which i got such a huge bill, which was wrong. My phone shows that i had used close to 1.25 Gb of data for that cycle. I use Wi-Fi most when i am at home. I tried calling the customercare so many times they never gave a chance to talk to a supervisor, they made false promises that i will get a callback. I am very upset at the moment. I was a loyal user to Airtel for the last few years, this is the first time i am facing this kind of issue. I had used extra ~250 Mb that does't mean they should charge me for additional1.5 Gb. Please get the bill rectified.I spoke to so many representatives but they were of no help. I have a Case #[protected] for reference. If you can look at my history of bills, i never got such a huge bill. Something has gone wrong at the billing section this time. I had sent so many emails at [protected]@in.airtel.com but no proper response.
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Namaste Benoj,

This is with reference to your post dated 23 September 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Benoj,

This is with reference to your post dated 23 September 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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