Airtel — Billing and Marketing mix commitments

This is Ravi Kumar Sharma, a business owner from Meerut (UP)-India. I got a new number [protected] activated from Airtel to get some support in my business. I took their plan called Solitare fixed billing Rs. 1590 plus taxes per month in which i was told that i would be getting 10000 calls per month, unlimited messages, national roaming and 8 GB internet.

First month, i received their bill on a prorata basis and i was asked to pay Rs. 1000 which i paid at their collection counter in cash.

The next month (August, 2013), we started receiving calls from Airtel that the bill is due. My father attended two calls from Airtel office on August 11, 2013 and August 12, 2013 that the bill is for more than Rs. 4000. He was a cardiac patient and he died after that call dated August 12, 2013. No one knows now how the executive spoke to my father.

Now that i am free from all the death ceremonies, i feel highly irritated and furious about the following:

The wrong commitments made by the marketing staff regarding the fixed rental.
I had clearly asked the marketing personal as to what will happen if i exceed the 8 GB or the 10000 call limit. I received the reply that my services would be stopped. Now they say that you went over the 8 GB limit that's why the bill is over Rs. 4000. Two questions :

I just used around 100 calls for the month. What happens to the rest of the calls. Also, If i exceeded the 8 GB limit for my internet, THEY SHOULD HAVE INTERRUPTED MY INTERNET...

I am sorry to say that i feel cheated.

The number is disconnected since August 12, 2013.

PLEASE ADVISE.

Regards,
Ravi Kumar Sharma
[protected]