[Resolved]  Airtel — Billing for connection that was never existed

Address:

Delhi

I had applied for airtel broadband connect and within a few hours, the sales person took Rs. 500 (contact no : [protected]) on Aug 11th and told be the connection would get installed within 2 days. I kept on calling this person for more than 2 weeks but failed to get any reason for not getting the connection installed. Finally the installation team came on Aug 23rd. Again a new surprise, they were offering me an old modem and charging complete amount. I refused and told them that I need a brand new equipment if I am paying for a new one. I again kept on calling to know the status. The new person finally came and did some installation testing. At the very initial stage when I was offering Rs. 500/- to the sales person, I had asked for 1 bill for installation for my accounts purpose that could include everything installation, modem etc. Not once but a dozen times the sales person confirmed that it would not be an issue, the installation person would provide you that. But when I asked the installation person for it, he refused. I kept on calling multiple sales people who had committed but they said they can't help now.

Frustrated with the entire process, I immediately decided not to go with the installation and not to take the connection. I asked the installation person immediately to take his entire stuff. I called up sales person [protected] & [protected] (other person involved) and told them that I am not allowing the installation person to activate my connection as I am not getting the bill as
committed. They both assured not an issue and they would provide me a refund of Rs. 500/- by Aug 27th positively. It has been around a month now and have been calling these guys but they don't respond. Even if they respond, they use foul
language.

Another shock came to me on Sep 1st, when I received a bill for no.[protected], showing that the connection is already running. I would like to ask Airtel on what basis has the connection being charged and activated. Have they checked
their records that the connection was ever installed at my place ? Or it has been ever used ? I still have the installation acknowledgement that I never signed and handed over to Airtel person. Do they have a copy of it that confirms installation ?

Airtel slip clearly says "Once the report is signed, billing shall commence from the date of this report"

Also "Please sign the report only if you are satisfied with the installation"

Show me the original signed copy. How can the connection get activated if you dont have the original signed copy of this ?

This is the height of harassment that a customer can get. All due to your incompetent sales person who never committed right and over smart installation team that started the bill without even checking that the connection was installed.

I simple want to get a complete refund on my amount Rs. 500/- and I am not interested in any service from Airtel and my billing is on for a connection that doesn't exist