Airtel — Billing frauds | |||
I raised the complaint for over billing with all the proofs. Initially they agrees that they will give the waiver but late refused to do so. - No Internet usage on 24th Feb as per the bill - Internet deactivated on 1st Mar as per Liji and Bill summary -SMS from AIRTEL to me on 5th Mar 6:49 PM stating that “ you consumed 2251MB “ – forwarded that SMS to [protected] (Liji – Appellate officer). She can able to verify all the communications to the user in the system except the above SMS. Don’t know how??? -I raised request on 24th to customer care as I am unable to connect Internet. (Got the reply that they are unable to check due to maintenance and that they will update me by tomorrow which never happened.) -After verifying everything the Appellate officer replied that she will get back to me in 72 hrs. Requesting you all to activate my Internet (ASAP) and resend the bill after thorough analysis by tomorrow EOD. I am again reiterating that there is no Internet connectivity from 24th Feb onwards …. Suggestion: - I am getting SMS stating that I crossed 93%, 94%, 99%, etc… of built-in usage. Why don’t you send the same, the moment usage crossed the built-in limit. - Expecting customer care to listen and then reply. If that is happened, my issue would not reach till the appellate officer and I would not suffer without Internet connectivity for the last 3 weeks. Thanks Ibrahim Was this information helpful? | |||
 3 Comments | |||
Comments
Namaste Ibrahim,
This is to inform you that your concern listed on 19 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 19 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ibrahim,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Hi Indra,
Liji and Johnson agreed that there is some discrepancies in billing and they will come up with revised billing by end of Monday. Today morning I got a call from Johnson that he is unable to do the reversal even though he is accepting the error in the system and he told that he can give further 500/- reduction.
Now I am getting another call from Appellate office (Indra)stating that they will not give any reduction and forcing me to pay the entire amount to activate Internet connectivity. Even the reduction amount Rs. 500/- which they agreed initially they are refused to do.
I am requesting the concerned people to take the necessary action and confirm the billing amount.
Thanks
Ibrahim